AIVS PINCODEKART PVT LTD
Plot No.804 Ratnawat Plaza
Hansa Palace Road Sector 4 Hiran Magri
Udaipur, Rajasthan 313001
CIN Number : U47912RJ2024PTC098121
Contact No. +91 7357759249
This Virtual Dukandar Agreement Policy defines the roles, responsibilities, rights, and obligations of Virtual Dukandars (local vendors operating within designated pincodes) on PincodeKart’s platform. By participating as a Virtual Dukandar, you agree to comply with the terms and conditions outlined in this policy to ensure a seamless and efficient operation.
Virtual Dukandars must ensure accurate and up-to-date product listings, including descriptions, prices, and availability. Products offered by Virtual Dukandars should be consistently available for delivery within their designated pincode. Coordination with local delivery agents is essential to ensure that deliveries are completed efficiently and on time. Virtual Dukandars are also responsible for addressing customer inquiries about product availability, delivery timelines, and any related issues, fostering trust and satisfaction. Additionally, Dukandars must adhere to the open-box delivery protocol, ensuring customers inspect products before acceptance. They must verify OTPs during delivery, facilitate returns only under approved conditions, and maintain records of delivery interactions for transparency and accountability.
PincodeKart grants Virtual Dukandars exclusive rights to operate within their designated pincodes, preventing overlapping operations by other Dukandars for the same product categories. This exclusivity obligates Dukandars to provide comprehensive coverage for all delivery addresses within their assigned pincodes. Orders from customers outside their designated region are strictly prohibited unless explicitly authorized by PincodeKart. Any breach of geographical exclusivity may result in penalties, including suspension of privileges.
Virtual Dukandars are encouraged to actively promote their listed products using PincodeKart’s marketing tools or their own strategies. Promotional materials must adhere to PincodeKart’s branding guidelines, ensuring truthful and non-misleading representations of products. Misleading content, exaggerated claims, or unethical advertising practices are strictly prohibited and will result in immediate corrective actions or penalties. To enhance customer engagement, Dukandars are encouraged to use high-quality product images, accurate descriptions, and social media campaigns. Collaboration with PincodeKart’s marketing team for joint promotional efforts is highly recommended to optimize visibility and sales.
Virtual Dukandars earn revenue through a transparent commission structure based on sales generated within their designated pincodes. The commission rate is predefined and communicated during registration or product listing. Payments are disbursed according to PincodeKart’s payment cycle, which may vary from weekly to monthly, depending on sales performance and payment gateway clearance. Earnings are subject to deductions for transaction fees, platform charges, and other applicable costs, which will be transparently displayed on the Dukandar’s account dashboard. Any disputes regarding payments must be reported within seven days of receipt, and PincodeKart will resolve such disputes promptly.
Active participation is mandatory to retain Dukandar status. This includes regular updates of product listings, active engagement in promotional activities, and consistent coordination for timely deliveries. Inactivity exceeding two weeks, or as modified by PincodeKart, may lead to account suspension or termination. Dukandars are required to comply with all platform standards, including maintaining accurate listings, meeting delivery schedules, and ensuring customer satisfaction. Regular performance reports detailing sales metrics, customer feedback, and operational challenges must be submitted to PincodeKart for review.
PincodeKart evaluates Virtual Dukandars based on several performance metrics, including: * Sales Targets: Achieving predefined sales benchmarks within specific timeframes. * Customer Satisfaction Ratings: Maintaining high ratings through positive customer feedback and timely issue resolution. * Delivery Compliance: Ensuring products are delivered on time and in perfect condition. Failure to meet these benchmarks may result in performance reviews, additional training requirements, or adjustments to the agreement. High-performing Dukandars may receive rewards such as increased platform visibility, exclusive promotions, or eligibility for loyalty programs.
PincodeKart reserves the right to terminate agreements with Virtual Dukandars in the following cases: * Policy Violations: Non-compliance with delivery protocols, unethical practices, or breach of customer trust. * Inactivity: Failure to maintain active status for a specified period without valid justification. * Consistent Complaints: Repeated customer dissatisfaction or poor performance metrics. Termination will be preceded by prior notice detailing the reasons and allowing the Dukandar an opportunity to address the issues. Upon termination, outstanding payments must be settled, and all platform access privileges will be revoked.
Dukandars are expected to uphold professionalism and courtesy in all customer interactions. This includes timely and accurate responses to inquiries, complaints, or service issues. Unethical practices, such as misrepresentation of products, false advertising, or providing incorrect information, are strictly prohibited and may result in penalties or termination. Dukandars must also escalate unresolved customer issues to PincodeKart’s support team for resolution, ensuring customer trust and satisfaction remain uncompromised.
Virtual Dukandars must promote and facilitate the open-box delivery option, ensuring customers understand its benefits and conditions. Coordination with local delivery agents is essential to ensure the smooth execution of this protocol. Customers must inspect the product at the time of delivery and confirm acceptance through OTP verification. If a product is rejected due to defects or size issues, Dukandars must initiate the return process immediately and ensure timely redelivery or resolution in compliance with PincodeKart’s policies.
Virtual Dukandars are required to participate in periodic feedback sessions with PincodeKart’s management team. These sessions provide an opportunity to discuss sales performance, operational challenges, and customer feedback. Based on these discussions, PincodeKart may offer additional training, resources, or support to enhance Dukandar performance and service quality. Collaboration during these sessions ensures the platform’s growth, customer satisfaction, and improved operational efficiency. By accepting this Virtual Dukandar Agreement Policy, Dukandars acknowledge their understanding of and commitment to the responsibilities, obligations, and terms outlined herein. This policy fosters a collaborative, transparent, and efficient relationship between Virtual Dukandars and PincodeKart, ensuring mutual success and customer satisfaction. For further inquiries, Dukandars are encouraged to contact PincodeKart’s support team.
