Welcome to PincodeKart
Welcome to PincodeKart
AIVS PINCODEKART PVT LTD
Plot-804, Ratnawat Plaza, Hansa Palace Road,
Jain Mandir Rd, Sector 4, Ahead
Hiran Magri, Udaipur, Rajasthan - 313001
CIN Number : U47912RJ2024PTC098121
Contact No : +91 7357759249
Email : support@pincodekart.com
AIVS PincodeKart Pvt. Ltd.
A Virtual Dukaandar is a digitally enabled, duly registered, and Company-authorised independent business partner operating within an assigned pincode under the PincodeKart Hybrid E-Commerce Distribution Network. The Virtual Dukaandar functions as the primary local operational interface between the Company and customers within the allotted territory and represents the Company's trust, service standards, and delivery quality for customers residing in that pincode.
The Virtual Dukaandar is not an employee, agent, partner, or legal representative of the Company, and shall be treated as a self-employed micro-entrepreneur who operates a small-scale digital storefront using the Company's infrastructure, technology platform, and logistics support. Nothing contained in this Agreement shall be construed as creating any authority, express or implied, for the Virtual Dukaandar to bind, represent, or incur any obligation on behalf of the Company, including but not limited to entering into contracts, making commitments, issuing representations, or assuming liabilities in the Company's name.
Subject to the terms of this Agreement, the Company may grant the Virtual Dukaandar category-specific exclusivity within the assigned pincode, ensuring that no other Virtual Dukaandar is authorised to operate in the same product category within that territory. Such exclusivity is intended to provide a defined customer base and a predictable business and revenue structure.
The Virtual Dukaandar is not required to maintain any physical inventory or stock. All products are procured, stored, packed, and dispatched through the Company's network of warehouses, manufacturers, and suppliers. The Virtual Dukaandar shall be responsible for last-mile delivery, customer verification, open-box delivery (where applicable), return handling, and local sales promotion through a Unique Shop ID, strictly in accordance with Company policies and operational guidelines.
In performing these functions, the Virtual Dukaandar acts as the face of the Company within the assigned locality and shall ensure that all shipments are delivered safely, professionally, and in full compliance with applicable laws and Company standards.
Accordingly, the role of a Virtual Dukaandar includes, without limitation, the following capacities:
To ensure operational reliability, safety, and regulatory compliance, every Virtual Dukaandar shall strictly satisfy the eligibility criteria prescribed by the Company. These requirements are established to verify the identity, credibility, legal compliance, and operational capability of the Virtual Dukaandar, and to ensure that only suitable and trustworthy individuals are authorised to represent the Company and handle shipments, customer interactions, and return processes in a professional and responsible manner.
Each Virtual Dukaandar shall submit valid and verifiable personal identification documents as part of the onboarding and continued eligibility process. A valid Aadhaar Card is mandatory for identity and address verification, fraud prevention, and compliance monitoring. A valid PAN Card is required for taxation, financial reporting, payouts, and regulatory compliance. The Virtual Dukaandar must maintain an active bank account in their own name, as all payments, commissions, withdrawals, and settlements shall be processed exclusively through online banking channels. In addition, a Police Verification Certificate shall be required to confirm that the Virtual Dukaandar has no criminal antecedents and is fit to interact with customers and represent the Company at customer locations.
For the efficient execution of delivery and return operations, the Virtual Dukaandar shall own and operate a fully functional personal two-wheeler (bike or scooter). The use of borrowed, rented, or shared vehicles for operational purposes is strictly prohibited. The Virtual Dukaandar must hold a valid and active Driving Licence, legally issued and verifiable through DigiLocker or other government-authorised platforms. A valid Registration Certificate (RC) of the vehicle is mandatory to establish lawful ownership and use. The vehicle must be continuously covered by a valid insurance policy, which shall be maintained at all times to mitigate risks arising from accidents or unforeseen events.
Further, a valid Pollution Under Control (PUC) Certificate is required to ensure compliance with environmental and statutory norms. The use of a safety-approved helmet while riding is mandatory, and non-compliance may result in penalties, suspension, or termination as per Company policy.
The Virtual Dukaandar shall possess a smartphone capable of supporting daily operational requirements, including compatibility with the Company's application, stable internet connectivity, adequate storage capacity, and a high-quality camera for recording delivery, open-box, and return-related videos as mandated under Company protocols. The Virtual Dukaandar must have basic reading and writing proficiency, effective communication skills, and adequate customer-handling abilities to interact professionally with customers and Company personnel. Additionally, the Virtual Dukaandar must be physically fit to undertake regular travel, handle parcel deliveries, manage return shipments, and perform associated operational duties without compromising safety, efficiency, or service quality.
The appearance and conduct of a Virtual Dukaandar have a direct impact on customer confidence, service perception, and the overall reputation of the Company. Accordingly, every Virtual Dukaandar shall maintain a clean, uniform, and professional appearance at all times while performing any operational duties. Strict adherence to the prescribed dress code is mandatory and forms an integral part of the Company's service quality and performance evaluation framework.
Each Virtual Dukaandar shall wear the official Company-issued T-shirt during all working hours, including but not limited to travel, delivery of shipments, pickup activities, return handling, and any form of customer interaction. The Company T-shirt serves as an official identifier and proof of authorisation. Non-compliance with the prescribed dress code shall be recorded as a performance deviation and may result in warnings, financial penalties, negative performance ratings, temporary suspension of assignments, or other corrective measures in accordance with Company policies.
In addition, the Virtual Dukaandar shall wear proper closed footwear at all times while on duty to ensure personal safety and maintain a professional appearance. The use of slippers, sandals, or any form of open footwear is strictly prohibited. Any violation of this requirement shall be treated as a safety and performance breach and may attract penalties or operational restrictions.
The use of a safety-approved helmet is mandatory at all times while operating a two-wheeler for Company-related activities. Compliance with helmet requirements is a core safety obligation and forms part of the Virtual Dukaandar's performance assessment. Riding without a helmet may result in immediate suspension of operations, financial penalties, or termination of engagement, depending on the seriousness and recurrence of the violation.
Consistent compliance with appearance, safety, and dress code standards shall positively impact performance ratings, assignment continuity, and incentive eligibility. Repeated or wilful non-compliance may lead to escalation of penalties, suspension, or termination, without prejudice to any other rights available to the Company under this Agreement/terms & conditions or applicable law.
OTP verification is a mandatory and integral delivery authentication mechanism within the PincodeKart ecosystem. It ensures that each shipment is delivered to the correct customer, at the correct address, and against the correct order, and that delivery acceptance is genuine, system-validated, and traceable. Strict adherence to OTP verification protocols is essential to prevent fraud, disputes, misdelivery, and unauthorised handover of shipments, and forms a core operational obligation of every Virtual Dukaandar.
For every shipment, OTP verification through the official Company application is compulsory. No shipment shall be opened, delivered, or handed over to any customer unless successful OTP verification has been completed and duly recorded in the system. The OTP shall constitute conclusive confirmation that the intended customer has received the shipment and has accepted delivery in accordance with Company procedures.
In the event a customer refuses, delays, or fails to provide the OTP for any reason whatsoever, the Virtual Dukaandar shall immediately discontinue the delivery process. Under no circumstances shall the shipment be opened, delivered, or handed over without OTP verification. In such cases, the shipment must be returned to the designated Mini Hub on the same day, and the delivery status must be updated in the Company system as "OTP Not Provided – RESCHEDULE IT."
Any delivery, handover, or opening of a shipment without successful OTP verification shall constitute a material breach of this Agreement. In such cases, all risks, losses, damages, fraud, complaints, shortages, or missing item claims arising from that shipment shall be the sole and absolute financial responsibility of the Virtual Dukaandar. The Company shall have the unrestricted right to recover or deduct the full product value and any associated costs from the Virtual Dukaandar without prior notice.
This is a strict zero-tolerance requirement, and no exception, justification, or waiver shall be permitted under any circumstances. The Virtual Dukaandar shall maintain proper dignity, professionalism, and courteous conduct at the time of delivery. In the event of any complaint or dispute arising from the behaviour or misconduct of the Virtual Dukaandar, the Virtual Dukaandar shall be solely liable for all risks, consequences, losses, or legal actions arising therefrom.
Open Box Delivery is a mandatory transparency and fraud-prevention mechanism designed to protect customers, the Company, and the Virtual Dukaandar from disputes relating to damaged, broken, tampered, or mismatched products. This process allows the customer to verify the condition and correctness of the product prior to final acceptance and ensures accountability at the point of delivery.
Before initiating the Open Box process, the Virtual Dukaandar shall clearly and politely inform the customer that the shipment is eligible for Open Box Delivery and that the customer is entitled to inspect the product before accepting it. Clear communication at this stage is mandatory to set proper expectations, ensure customer awareness, and avoid any misunderstanding or dispute at a later stage.
Prior to opening the shipment, the Virtual Dukaandar shall seek the Customer's explicit consent for video recording of the Open Box process. Upon receiving consent, the Virtual Dukaandar shall record the entire opening process continuously from start to finish, in accordance with Company guidelines.
In the event the customer refuses permission for video recording, no video shall be recorded, and the delivery shall proceed without recording. In such cases, responsibility for any future claims relating to physical damage, product condition, or missing items shall stand transferred to the customer, to the extent permitted under Company policy.
If the customer declines Open Box Delivery, expresses a preference to open the shipment later, or requests that the box not be opened at the delivery location, the Virtual Dukaandar shall respect the customer's decision. Such refusal must be accurately recorded in the Company application, and where required, the Virtual Dukaandar shall collect and upload the maximum available supporting proof to document the Customer's refusal, in order to safeguard against future disputes or false claims.
Where, during the Open Box process, the customer identifies damage, breakage, incorrect product, missing items, or any visible defect, the Virtual Dukaandar shall immediately retrieve the shipment and shall not complete the delivery. The shipment must be marked in the system as "Return – Open Box Issue" and deposited at the designated Mini Hub on the same day, and in any event before 10:00 PM, in accordance with Company timelines.
Once the customer completes the Open Box process and expressly accepts the product, the delivery shall be deemed final and complete. After such acceptance, no claims relating to physical damage, product mismatch, tampering, or missing items shall be entertained by the Company or the Virtual Dukaandar, except as may be expressly permitted under applicable return or warranty policies.
Video recording constitutes a critical operational obligation of every Virtual Dukaandar and serves as the primary and most reliable form of evidence in cases of customer complaints, disputes, fraud investigations, product mismatch claims, or allegations of damage, tampering, or shortage. The Company treats video proof as a cornerstone of operational transparency and accountability. Accordingly, strict and continuous compliance with video recording, preservation, and evidence protocols prescribed herein is mandatory.
Wherever a customer permits video recording during Open Box Delivery or product verification, the Virtual Dukaandar shall record a complete, continuous, and unedited video capturing the entire sequence of events. The video must clearly show the sealed condition of the shipment, the presence of the customer, the full opening of the package, the product contained therein, the physical condition of the product, and the Customer's final acceptance or refusal. The recording must be conducted in adequate lighting with a stable camera position so that all material details are clearly visible and verifiable.
The recorded video shall be a single uninterrupted recording and shall not contain any cuts, edits, pauses, restarts, overlays, or tampering of any nature. Any video that is unclear, blurred, dark, partially visible, incomplete, or otherwise deficient shall be treated as invalid for evidentiary purposes. Wherever feasible, clear audio capturing customer acknowledgements or statements shall also be recorded to strengthen verification.
The Virtual Dukaandar shall securely store the recorded video on their device for a minimum period of twenty-four (24) hours from the time of delivery or return initiation without tampering or altering its content.
During this retention period, the video shall not be deleted, overwritten, corrupted, or rendered inaccessible. The Virtual Dukaandar shall ensure adequate device storage and operational readiness to comply with this requirement and shall take necessary steps to preserve the video before deleting or transferring any other data.
In the event of any dispute, complaint, or claim relating to wrong product delivery, missing items, damage, tampering, or packaging defects, failure by the Virtual Dukaandar to produce a valid and compliant video recording shall be deemed a material breach of operational protocol. In such cases, the entire financial loss arising from such dispute shall be recoverable from the Virtual Dukaandar, and the Company shall be entitled to deduct the full product value and associated costs without prior notice.
A customer may, at their discretion, choose to record the unboxing, delivery, or verification process on their own device. Such customer-recorded footage shall be considered valid for procedural and audit purposes. Where the customer elects to rely solely on self-recorded video, all future disputes, complaints, or allegations relating to damage, defects, shortages, tampering, or quality issues shall be the sole responsibility of the customer, and neither the Company nor the Virtual Dukaandar shall be liable for any discrepancies arising therefrom.
If a customer refuses, restricts, or does not permit video recording by the Virtual Dukaandar, such refusal shall be treated as a voluntary and informed choice of the customer. In such circumstances, the Virtual Dukaandar shall obtain and record proof of refusal through the Company application, digital acknowledgment, or any other approved method. The Customer's refusal to permit video recording shall operate as a waiver of any future claims against the Company or the Virtual Dukaandar relating to product damage, shortages, tampering, or quality issues.
Return shipment management constitutes a critical and sensitive component of the PincodeKart delivery ecosystem. Proper handling of return consignments is essential to ensure product safety, prevent fraud, maintain chain-of-custody integrity, and preserve timely and efficient operations. Accordingly, every Virtual Dukaandar shall strictly adhere to all Company-prescribed return handling protocols with complete discipline, accountability, and responsibility.
Each return shipment shall be attempted for delivery a maximum of two (2) times only, unless otherwise expressly authorized by the Company in writing or through system-generated instructions. Any deviation from prescribed return procedures, unauthorized additional attempts, mishandling, delay, negligence, or manipulation of return status shall render the Virtual Dukaandar solely liable for any resulting loss, recovery, penalty, or disciplinary action as per Company policy.
All return shipments collected during the course of a day shall be deposited at the designated Mini Hub on the same day and no later than 10:00 PM. This daily cut-off is mandatory to facilitate timely scanning, sorting, reconciliation, and onward processing. Any delay in submitting return shipments shall be treated as an operational breach and may result in temporary withholding, adjustment, or suspension of payouts, commissions, incentives, or settlements, in addition to any other corrective action deemed appropriate by the Company.
A Virtual Dukaandar shall not, under any circumstances, retain or store any return shipment at their residence, personal location, or any private or unauthorised premises overnight.
Overnight retention materially increases the risk of loss, theft, damage, moisture exposure, tampering, or misplacement. Any loss, damage, or compromise to a return shipment arising from overnight storage or unauthorised retention shall be the sole and absolute liability of the Virtual Dukaandar, and the Company shall be entitled to recover or set off the full value of the affected shipment against any payable amounts.
Repeated failure to submit return shipments within the prescribed timelines shall attract progressive disciplinary action. An initial instance of delay may result in a formal warning, a subsequent instance may attract financial penalties or payout holds, and continued or repeated non-compliance may result in extended payout suspension, operational restriction, or permanent termination of the Virtual Dukaandar's engagement, at the Company's sole discretion.
For every return shipment, the Virtual Dukaandar shall ensure complete and accurate system documentation. The correct return reason shall be selected in the Company application, and all required photographs, notes, and confirmations shall be uploaded as prompted. Proper scanning and physical handover confirmation at the Mini Hub are mandatory to complete the return process and to maintain accurate tracking and chain-of-custody records. Failure to complete system entries may result in delay or withholding of payouts until compliance is verified.
During transit and handling, the Virtual Dukaandar shall exercise due care to protect return shipments from damage. Parcels must be securely placed on the vehicle and handled gently at all times. Return shipments shall not be squeezed, compressed, mishandled, or placed beneath heavy items. Any damage caused to a return shipment due to negligence, careless handling, or failure to follow prescribed safety measures shall be fully recoverable from the Virtual Dukaandar and may be adjusted against pending payouts.
Improper repacking is a primary cause of product damage, loss, and financial exposure within the PincodeKart ecosystem. Accordingly, all return repacking activities shall be carried out with the highest degree of care, accuracy, and documentation. Every return repacking activity shall be performed solely by the Virtual Dukaandar in strict compliance with the Company's packaging standards and applicable Standard Operating Procedures (SOPs), with full responsibility for seal integrity, product safety, and traceable accountability.
Each return item shall be repacked under continuous video recording. The repacking video must clearly capture the condition of the product prior to sealing, correct placement of the product inside the box, adequate filling of empty space to prevent movement, application of tape during sealing, and the final condition of the fully sealed parcel. Failure to produce a valid and compliant repacking video may result in immediate withholding of payouts until verification is completed or liability is determined.
The integrity of all shipment seals must be preserved at all times. Where the second-layer tape remains intact, it shall not be disturbed. Where the box has been opened by the customer, the Virtual Dukaandar shall apply fresh tape in a secure and professional manner. Any sealing that is loose, weak, tampered, or inadequate may lead to rejection of the return shipment, temporary suspension of payouts, and recovery of any resulting loss from the Virtual Dukaandar.
Every return package must adhere to prescribed packaging safety standards. The product shall fit securely within the box with minimal movement, appropriate cushioning shall be used where required, all edges and corners shall be properly sealed, the external packaging shall be free from visible damage, and correct product orientation shall be maintained during packing and transit. Non-compliance with packaging standards may trigger payout holds, penalties, or operational restrictions until compliance is verified.
If a return shipment is received at the warehouse with a missing product, damaged product, incorrect item, compromised seal, improper packaging, absence of a repacking video, or any indication of tampering, the Company shall be entitled to withhold all related payouts, recover or set off the full loss amount against pending or future payments, and impose additional penalties or suspension, without prejudice to any other rights available under this Agreement.
The obligations relating to return timelines, chain-of-custody, payout holds, and liability under Clause 7 (Return Shipment Processing, Timelines & Chain-of-Custody) shall be read conjointly and in continuation with the repacking, seal integrity, and damage-prevention obligations under this Section 8. Any breach, delay, non-compliance, or failure under either clause 7 or clause 8 shall entitle the Company to exercise all applicable rights cumulatively, including but not limited to payout withholding, set-off, recovery of losses, penalties, suspension, or termination, without requiring separate determination under each section and without prejudice to any other rights available to the Company under this Agreement or applicable law.
PincodeKart provides Virtual Dukaandars with a hybrid business model that integrates offline promotion with online order fulfillment, enabling enhanced earning opportunities and sustainable local business growth. This model allows Virtual Dukaandars to leverage personal networks and local presence while operating within a structured, technology-driven ecosystem governed by defined territorial and operational controls.
Offline selling permits a Virtual Dukaandar to promote PincodeKart products within their local area and to share their assigned Unique Shop ID with customers. When a customer places an order through the Company application and enters the Virtual Dukaandar's Unique Shop ID, the applicable retail margin or profit generated from such order shall be credited to the Virtual Dukaandar in accordance with Company payout policies. This mechanism enables the Virtual Dukaandar to build a localized customer base, strengthen visibility within the assigned territory, and drive business growth through direct engagement and customer trust.
All offline selling, promotion, marketing, and distribution of the Unique Shop ID, referral codes, or coupons shall be conducted strictly within the Virtual Dukaandar's assigned pincode. Any solicitation, promotion, sharing, or use of the Unique Shop ID outside the designated pincode is strictly prohibited and shall constitute a material breach of this Agreement. The Company reserves the right to take disciplinary action, including restriction of offline selling privileges, payout holds, penalties, suspension, or termination, in accordance with Company policy.
The Virtual Dukaandar may, at their discretion, offer custom discount coupons to customers as part of offline selling efforts. Any discount or promotional benefit offered through such coupons shall be borne exclusively by the Virtual Dukaandar and shall be adjusted against their own profit margin. Under no circumstances shall the Company be responsible for subsidising, reimbursing, or compensating any discount, incentive, or promotional benefit offered by the Virtual Dukaandar.
Under the hybrid earning structure, the Virtual Dukaandar may earn income from both delivery-based operations and offline orders generated through the Unique Shop ID. This dual-channel model is designed to increase overall earning potential while strengthening local brand presence and customer confidence. All earnings under this model shall remain subject to compliance with Company policies, operational guidelines, payout conditions, and applicable restrictions.
This section governs the complete financial framework applicable to the Virtual Dukaandar program, including approved payment collection methods, earnings visibility, withdrawal timelines, payout controls, and the security deposit mechanism established to safeguard the Company against fraud, negligence, operational lapses, and financial loss.
All customer payments shall be collected strictly through online and system-enabled payment modes only, as supported by the Company platform. Cash collection is strictly prohibited under all circumstances.
Any loss, discrepancy, dispute, or issue arising from the acceptance, handling, or misuse of cash shall be the sole responsibility of the Virtual Dukaandar, and the Company shall bear no liability in respect thereof.
Earnings from each successfully completed delivery or eligible transaction shall ordinarily be reflected in the Virtual Dukaandar's dashboard within twelve (12) hours, subject to system processing and verification. The earnings summary may include delivery earnings, profits from offline sales generated through the Unique Shop ID, and other credits as may be notified by the Company from time to time. All reflected earnings shall remain subject to adjustment, withholding, reversal, or set-off in the event of disputes, non-compliance, pending verification, or policy breaches.
Withdrawals may be initiated only after twenty-four (24) hours from the time the earnings are credited to the dashboard. All withdrawals shall be processed exclusively to the Virtual Dukaandar's registered bank account. The Company reserves the right to prescribe, revise, or enforce minimum withdrawal limits, payout cycles, or settlement conditions in accordance with its internal policies. The Company may temporarily suspend or restrict withdrawals where there are pending liabilities, return delays, investigation flags, operational breaches, or reconciliation requirements.
As a security measure, ten percent (10%) of the earnings from each shipment shall be deducted and retained as a Security Deposit until the cumulative Security Deposit reaches ₹1,00,000 (Rupees One Lakh only). The Security Deposit is maintained solely as a protective mechanism to secure the Company against losses arising from fraud, negligence, policy violations, delivery failures, return mishandling, or other operational risks attributable to the Virtual Dukaandar.
Upon the Security Deposit reaching the prescribed limit of ₹1,00,000, the 10% deduction shall automatically cease, and the Virtual Dukaandar shall thereafter be entitled to receive full eligible earnings without further security deductions, subject to continued compliance with Company policies.
No interest shall be payable on the Security Deposit under any circumstances. The Security Deposit shall not be construed as an investment, savings, or interest-bearing amount and shall remain a risk-mitigation reserve held by the Company.
Without prejudice to any other rights available to the Company, the Company shall have the unrestricted and irrevocable right to set off, adjust, deduct, or recover any amounts payable by the Virtual Dukaandar to the Company against any earnings, incentives, commissions, payouts, security deposit amounts, or other monies payable or held by the Company. This right of set-off may be exercised in respect of losses arising from fraud, damage, shortages, return mishandling, policy violations, customer claims, penalties, chargebacks, or any other operational or contractual liability, without prior notice and notwithstanding the closure, suspension, or termination of the Virtual Dukaandar's account.
In the event a Virtual Dukaandar is found to have engaged in fraud, wilful misconduct, material misrepresentation, or serious policy violations, the Company shall be entitled to permanently block the account and forfeit the entire Security Deposit, without any obligation to refund the same and without prejudice to the Company's right to recover additional losses or initiate legal action.
Where a Virtual Dukaandar opts to close the account and there are no pending disputes, losses, investigations, chargebacks, or policy violations, the Security Deposit shall be eligible for refund. Such refund shall be processed only after successful verification, reconciliation, and clearance from all relevant Company departments and may be subject to applicable timelines prescribed by the Company.
The Company operates a structured Performance Rating System to continuously evaluate the professionalism, discipline, service quality, operational accuracy, and policy compliance of every Virtual Dukaandar. This system ensures that only reliable, compliant, and high-performing partners continue to represent the PincodeKart brand and participate in long-term operations.
Performance evaluation is conducted through a comprehensive 360-degree rating framework comprising customer ratings, Hub Manager ratings, and automated system-generated ratings. Customer ratings assess delivery experience, behaviour and politeness, communication clarity, assistance during Open Box Delivery, professional appearance, and overall customer handling. Hub Manager ratings evaluate operational discipline, timely submission of return shipments, compliance with hub protocols, scanning accuracy, coordination with hub staff, and overall reliability. Automated system ratings are generated based on objective performance indicators such as on-time delivery, OTP compliance, video recording adherence, return accuracy, and fraud-free operations.
The Virtual Dukaandar must maintain a minimum average performance rating of 3.5 stars at all times, calculated in accordance with Company methodology. If the average rating falls below 3.5 stars, the Company may immediately place the account under performance watch and initiate corrective measures. Continued rating below the minimum threshold may result in payout holds, mandatory retraining, operational restrictions, temporary suspension, or permanent termination, depending on the severity, duration, and pattern of underperformance.
Where performance deficiencies are identified, the Company may issue warnings, require participation in corrective training programs, impose penalties, restrict operations, or suspend the account until improvement is demonstrated. Persistent failure to meet performance standards, repeated policy violations, or conduct detrimental to customer trust or Company reputation may lead to permanent termination, without prejudice to the Company's other contractual or legal rights.
Every Virtual Dukaandar shall strictly adhere to the Company's Code of Conduct as a mandatory condition of engagement. The Virtual Dukaandar shall maintain professional, respectful, and courteous behaviour at all times; communicate clearly and politely with customers, hub staff, and Company representatives; and act honestly, transparently, and responsibly in all interactions. The use of abusive, threatening, discriminatory, or inappropriate language or behaviour is strictly prohibited.
The Virtual Dukaandar shall remain calm and composed during service interactions, avoid arguments or confrontational behaviour, and handle customer concerns with patience and professionalism. Any form of misconduct, intimidation, harassment, misrepresentation, or behaviour damaging to the Company's brand image shall be treated as a serious breach.
Violation of the Code of Conduct shall directly impact performance ratings and may independently result in disciplinary action, including rating downgrade, payout withholding, suspension, or permanent account termination, irrespective of the Virtual Dukaandar's overall rating score.
A Virtual Dukaandar represents PincodeKart within the assigned pincode and acts as the face of the Company in all customer, hub, and operational interactions. Accordingly, the highest standards of behaviour, ethics, discipline, and professionalism are mandatory at all times to safeguard the Company's reputation, maintain customer trust, and ensure consistent service quality.
The Virtual Dukaandar shall communicate politely, respectfully, and professionally with customers at all times and shall maintain the same standard of conduct while interacting with hub managers, hub staff, security personnel, residents, support teams, and any other stakeholders. All Company instructions, policies, and operational guidelines shall be followed strictly and without resistance. Proper personal hygiene, clean appearance, and dignified professional conduct are mandatory, and the Virtual Dukaandar shall act honestly, responsibly, and transparently while representing the Company.
Any form of unprofessional, unethical, or abusive conduct is strictly prohibited. This includes, without limitation, rude, harsh, aggressive, or threatening communication; shouting, arguing, or use of abusive or offensive language; intimidation, harassment, discrimination, or disrespect toward customers, women, elders, children, hub staff, or Company representatives; misbehaviour during disputes; visible displays of anger or frustration; physical altercations; provocation; or any conduct that may harm customer safety, public order, or the Company's brand image.
The Company follows a zero-tolerance policy for serious misconduct. Any instance of physical violence, threats, harassment, abuse, intimidation, discrimination, sexual misconduct, fraud, or behaviour endangering customers, staff, or public safety shall result in immediate suspension or permanent termination of the Virtual Dukaandar's account, without prior warning and without prejudice to the Company's right to recover losses or initiate legal action and virtual dukaandar shall be solely liable for any risks and consequences.
Behaviour and conduct directly impact the Virtual Dukaandar's performance rating under clause 11. If misconduct results in the average performance rating falling below 3.5 stars, the Company may initiate corrective measures, payout holds, or suspension. Continued poor conduct, repeated complaints, or sustained ratings below the minimum threshold may lead to permanent termination of the account, irrespective of delivery volume or earnings history.
Disciplinary action shall be proportionate to the severity and frequency of violations and may include warnings, mandatory counselling or retraining, penalty deductions, payout withholding, suspension, or termination. Serious or repeated violations may result in immediate termination without notice. All decisions taken by the Company under this Section shall be final, binding, and non-negotiable, without prejudice to any other contractual or legal remedies available to the Company.
High-value shipments, including but not limited to mobile phones, premium electronics, appliances, and any other items notified by the Company from time to time, involve elevated financial, reputational, and operational risk. Accordingly, such shipments are subject to enhanced handling, verification, and compliance requirements, and strict adherence to this Policy is mandatory. Failure to comply with this Section shall be treated as a serious breach of contract.
The Virtual Dukaandar shall handle all high-value shipments with the highest degree of care, diligence, and responsibility at every stage of storage, transit, loading, unloading, and delivery.
The shipment shall:
Any deviation from prescribed handling standards shall be deemed negligence.
For every high-value shipment, the following verification steps are strictly mandatory and non-negotiable:
Delivery without valid OTP confirmation, incomplete or defective video evidence, or system acknowledgement shall be treated as unauthorised and invalid delivery.
The Virtual Dukaandar shall be fully and solely liable for any loss, damage, theft, swapping, tampering, mis-delivery, unauthorised opening, or disappearance of a high-value shipment arising due to negligence, misconduct, procedural violation, or non-compliance with this Agreement or Company policies.
Without limitation, if a high-value shipment is:
the entire financial loss, including product value, penalties, recovery charges, customer compensation, and associated costs, shall be recoverable from the Virtual Dukaandar, including through set-off against payouts or any other lawful means.
The Company follows a zero-tolerance policy for negligence involving high-value shipments. Any violation under this Section may result in immediate suspension or permanent termination of the Virtual Dukaandar's account, without prior notice, and without prejudice to the Company's right to initiate civil or criminal proceedings.
Strict compliance with shipment routing, pincode allocation, and category authorization is mandatory to maintain delivery accuracy, operational integrity, and brand trust. Any deviation from prescribed routing or handling protocols exposes the Company to financial, reputational, and operational risk and shall be dealt with strictly.
The Virtual Dukaandar shall strictly operate only within the pincode(s) assigned by the Company and shall not, under any circumstances, deliver, carry, transport, store, or handle shipments outside the allotted pincode. Cross-pincode handling creates tracking discrepancies, revenue leakage, and system inaccuracies. Any violation of this clause may result in penalties, suspension, recovery of losses, or termination, as determined by the Company.
The Virtual Dukaandar is authorized to handle only the product category specifically assigned by the Company, however Virtual Dukaanadar can handle different categories of the product over the offline mode. Handling, transporting, or delivering shipments belonging to any other category—whether knowingly or negligently—is strictly prohibited. Any breach of this clause shall attract disciplinary action, including penalties, suspension, or termination, without prejudice to recovery of losses.
If any shipment is misrouted, incorrectly carried, or wrongly delivered due to the Virtual Dukaandar's negligence, failure to follow instructions, or procedural non-compliance, the Company may impose progressive disciplinary action, including:
All direct and indirect losses arising from misrouting, including customer refunds, reverse logistics costs, penalties imposed by clients, and reputational damage, shall be recoverable from the Virtual Dukaandar, including by way of set-off against any payable amounts.
Repeated, wilful, or deliberate violations of pincode or category restrictions shall be treated as gross misconduct and may result in immediate suspension or termination without prior notice. The Company's decision in this regard shall be final and binding.
The suspension or closure of a Virtual Dukaandar's account shall be solely and exclusively at the discretion of the Company. The Company may suspend or permanently terminate the account at any time due to, including but not limited to, poor performance, low customer ratings, policy violations, misconduct, operational non-compliance, suspected or proven fraud, reputational risk, or business requirements.
Further, if a Virtual Dukaandar's account remains inactive for more than three (3) to four (4) consecutive days, the Company shall have the absolute and unconditional right to suspend or permanently close the account without prior notice, warning, or explanation. Such action shall not give rise to any claim, compensation, or dispute against the Company.
A Virtual Dukaandar may submit a request for voluntary account closure; however, acceptance of such request, the closure timeline, and the verification process shall be determined solely by the Company. Account closure shall be affected only after all pending deliveries, returns, reconciliations, customer complaints, penalties, liabilities, recoveries, disputes, and system clearances have been fully completed to the Company's satisfaction.
The Company reserves the right to withhold payouts, adjust dues, and exercise set-off against any amounts payable until final clearance is achieved.
The Company follows a zero-tolerance policy toward fraud. If a Virtual Dukaandar is found, suspected, or reasonably believed to be involved in any fraudulent activity—including but not limited to theft, misdelivery, manipulation of OTPs, fake deliveries, tampering, collusion, or system abuse—the account shall be immediately and permanently blocked without notice.
In such cases:
Upon suspension or termination, the Virtual Dukaandar shall immediately cease representing the Company in any manner and shall have no authority to bind or act on behalf of the Company. All Company property, uniforms, ID materials, and access credentials must be returned or disabled immediately.
Termination shall be without prejudice to the Company's rights to pursue recovery, legal action, or enforcement of obligations that survive termination.
Clauses relating to liability, indemnity, recovery, set-off, confidentiality, dispute resolution, and governing law shall survive account suspension or termination and remain binding notwithstanding closure of the account.
The Virtual Dukaandar shall maintain strict confidentiality of all customer-related information accessed, received, or processed during delivery, verification, communication, onboarding, returns, or any operational activity. Protection of customer data is a core and non-delegable obligation, and any misuse, disclosure, or unauthorized handling of such information is strictly prohibited.
Customer information shall be used solely and exclusively for completing Company-authorized operational tasks and for no other purpose whatsoever.
Under no circumstances shall the Virtual Dukaandar:
Any access to customer data beyond operational necessity shall be deemed unauthorized access.
The Virtual Dukaandar expressly acknowledges that all customer-related information is the exclusive property of PincodeKart. No right, title, license, or interest in such data is granted to the Virtual Dukaandar, either during the term of engagement or after termination.
The Virtual Dukaandar shall not retain, copy, reproduce, or use customer data in any form after completion of the delivery or upon suspension or termination of the account.
Any data leakage, misuse, or compromise of customer information—whether intentional, negligent, or accidental—shall be treated as a serious breach and legal violation. The Company reserves the right to:
The obligations under this clause shall survive suspension or termination of the Virtual Dukaandar's account. Termination shall not absolve the Virtual Dukaandar from liability arising out of past or continuing data breaches.
The Virtual Dukaandar shall not, directly or indirectly, contact, communicate with, or attempt to engage any manufacturer, supplier, vendor, warehouse, logistics partner, or production associate connected with PincodeKart. All communications relating to products, sourcing, pricing, inventory, logistics, replacements, or operations shall be conducted exclusively through official PincodeKart platforms and authorized Company channels.
The Virtual Dukaandar shall not:
Any attempt to establish such contact or dealings shall constitute circumvention of the Company's business model and a material breach of this Agreement.
Violation of this clause shall attract strict and immediate action, including suspension or permanent termination of the account without notice, withholding and set-off of payouts, forfeiture of the Security Deposit, and recovery of losses. Where the intent involves pricing manipulation, data misuse, fraud, or unauthorized benefit, the Company reserves the right to initiate civil and criminal proceedings under applicable laws.
Virtual Dukaandars shall maintain complete professional independence and neutrality in all dealings and shall avoid any situation that creates or appears to create a conflict between personal interests and the interests of the Company. Any conduct that compromises operational fairness, transparency, or system integrity is strictly prohibited.
A Virtual Dukaandar shall not create, pursue, or maintain personal, informal, or preferential relationships with Company employees, hub managers, delivery supervisors, support agents, contractors, suppliers, manufacturers, or third-party staff for the purpose of:
Any such conduct shall be treated as a serious misconduct and conflict-of-interest violation.
The Virtual Dukaandar shall not, directly or indirectly:
Any interference with the Company's systems or workflows shall be deemed fraudulent manipulation.
The Company enforces this policy on a zero-tolerance basis. Upon detection or reasonable suspicion of violation, the Company may, without notice:
Such action shall be without prejudice to the Company's right to recover losses, damages, or reputational harm.
The Virtual Dukaandar shall exclusively handle and deliver parcels belonging to PincodeKart and shall not, at any time, directly or indirectly, accept, carry, store, transport, or deliver parcels belonging to any other company, platform, courier service, e-commerce entity, or third party.
The Virtual Dukaandar shall not:
This obligation applies during active hours, logged-in periods, and while wearing Company identification, and shall be treated as an exclusivity requirement.
This restriction is essential to protect the Company's brand integrity, operational accuracy, customer trust, and fraud-prevention framework. Handling third-party parcels increases the risk of misrouting, theft, loss, substitution, false claims, operational errors, reputational damage, and customer confusion, and directly undermines Company systems and service standards.
Any violation of this clause shall be treated as a material breach and may result in immediate suspension or permanent termination of the account without notice, forfeiture of the Security Deposit, withholding or set-off of payouts, recovery of losses, issuance of legal notice, and initiation of civil and/or criminal proceedings, depending on the severity and intent involved.
Where a Virtual Dukaandar collects a shipment from a Mini Hub and a genuine, unforeseen, and unintentional accident occurs during transit resulting in damage to the product, the Company may, at its sole discretion, bear the financial loss of such product strictly subject to full compliance with all Company policies, safety standards, and conditions set out herein.
This provision constitutes a limited, conditional commercial concession and shall not be construed as:
The Virtual Dukaandar operates as an independent contractor and assumes full operational risk.
The Company shall not be liable for:
The Virtual Dukaandar shall be solely responsible and shall indemnify and hold harmless the Company from all claims, losses, damages, liabilities, proceedings, costs, and expenses arising out of:
Without prejudice to the above non-liability, conditional loss protection may apply only where:
Failure to satisfy any one condition shall automatically invalidate any protection.
Under no circumstances shall protection apply where loss results from:
In such cases, the Virtual Dukaandar shall bear 100% of the loss and remain fully liable.
Nothing contained herein shall render the Company vicariously liable for any act, omission, negligence, misconduct, accident, or unlawful activity committed by the Virtual Dukaandar. The Virtual Dukaandar acts independently and not as an employee, agent, or representative of the Company.
Any misuse of this protection mechanism shall result in:
The Company reserves absolute authority to conduct audits, investigations, evidence verification, and take enforcement action. Its determination shall be final and binding.
Where a Virtual Dukaandar collects a shipment from a Mini Hub and a genuine, unintentional accident occurs during transit—resulting in damage to the product—the financial loss of such product shall be borne by AIRE PincodeDak Logistics Pvt. Ltd., strictly subject to full compliance with Company policies and safety requirements at the time of the incident.
Coverage shall apply only where:
This protection is intended solely to prevent genuine accidents from becoming an unfair financial burden.
Accident-related coverage shall apply only if all of the following conditions are satisfied:
Failure to meet any single condition shall render the claim invalid.
Accident coverage shall not apply where damage or loss results from:
In such cases, the Virtual Dukaandar shall bear 100% of the loss.
The Virtual Dukaandar shall not use accident coverage as a loophole to escape liability or gain advantage. Acts such as false reporting, collusion with staff, misrepresentation of facts, intentional parcel damage, or manipulation of evidence shall constitute fraud, cheating, and breach of contract.
This protection mechanism operates on a zero-misuse basis. Any detected misuse shall result in permanent loss of coverage rights, immediate account termination, forfeiture of Security Deposit, recovery of losses, and initiation of legal proceedings under applicable provisions of the Contract Act, Information Technology Act, fraud laws, and criminal breach of trust statutes.
The Company reserves full authority to conduct audits, investigations, evidence verification, and enforcement actions.
In the event of any dispute, controversy, or claim arising out of or in connection with this Agreement, including its interpretation, performance, breach, termination, or validity, the Parties shall first endeavour to resolve the same amicably through mutual discussions within a period of sixty (60) days from the date on which one Party issues a written notice of dispute to the other;
provided that during such resolution period, the Party of the First Part shall continue to perform all assigned work and shall not obstruct, suspend, delay, or withdraw from the discharge of its duties and responsibilities under this Agreement.
If the dispute is not resolved amicably within the said period, either Party may refer the dispute to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time. The arbitration shall be conducted by a sole arbitrator, who shall be a retired District Judge, to be mutually appointed by the Parties. The seat and venue of arbitration shall be Udaipur, Rajasthan, and the proceedings shall be conducted in the English language. The arbitral award shall be final and binding on the Parties, and the costs of arbitration shall be borne as determined by the arbitrator.
All notices, communications, or demands under this Agreement shall be in writing and shall be deemed valid if sent by registered post, courier, hand delivery, or email to the addresses and email IDs stated herein. Any change in address or email shall be communicated by the concerned Party to the other Party within 7 (seven) days of such change.
This Agreement constitutes the entire agreement between the Parties and supersedes all prior or contemporaneous understandings, negotiations, or arrangements, whether oral or written; any amendment or modification to this Agreement shall be valid only if made in writing and duly signed by both Parties; if any provision of this Agreement is held to be invalid, illegal, or unenforceable by a competent court, the remaining provisions shall continue in full force and effect; and this Agreement may be executed in one or more counterparts, each of which shall be deemed an original and all of which together shall constitute one and the same instrument.
I, the undersigned Virtual Dukaandar, hereby irrevocably acknowledge, confirm, and agree as follows:
a) I confirm that I have fully read, understood, and accepted the complete Virtual Dukaandar Policy issued by AIVS PincodeKart Pvt. Ltd., including all operational rules, instructions, restrictions, duties, responsibilities, and updates issued by the Company from time to time. I acknowledge that I am engaged as an independent business partner/contractor and not as an employee, agent, or representative of the Company, and I shall not claim any employment-related rights or benefits.
b) I undertake to strictly comply with all Company policies and operational requirements, including but not limited to delivery protocols, OTP and Open Box Delivery procedures, video recording guidelines, return and cancellation rules, data privacy and confidentiality obligations, safety and vehicle compliance, Security Deposit terms, payout and withdrawal rules, behavioural and code of conduct standards, fraud prevention and anti-manipulation rules, pincode and category restrictions, offline selling guidelines, and all Company communications and instructions.
c) I expressly confirm that I shall not leak, share, store, misuse, or exploit any customer data, and that any data breach shall result in immediate account termination and legal action, including civil and criminal proceedings. I further confirm that I shall not directly or indirectly contact any manufacturer, supplier, warehouse staff, Company employee, support agent, or external contractor for any unauthorized purpose, nor shall I form personal relationships, seek favours, influence staff, manipulate orders, interfere with systems, or attempt to alter data for personal benefit.
d) I confirm that I shall exclusively handle PincodeKart shipments and shall not carry, deliver, store, or mix parcels belonging to any other company or third party under any circumstances. I understand that any fraud, misconduct, data manipulation, fake returns, false claims, or policy violation may result in permanent account blocking, complete forfeiture of the Security Deposit, recovery of losses, and initiation of legal proceedings.
e) I acknowledge my responsibility to handle all shipments with due care and agree that any loss or damage arising from my negligence, misconduct, or policy violation shall be fully recoverable from me. I accept that all decisions relating to my account status, performance, payouts, suspension, termination, and recoveries shall be at the sole discretion of the Company and shall be final and binding. I further acknowledge that the Security Deposit is non-interest bearing and shall be refundable only upon clean account closure, subject to no pending disputes, claims, or violations, as determined by the Company.
I confirm that this acknowledgment constitutes a legally binding undertaking enforceable under applicable laws, and I accept full responsibility for any breach of the Virtual Dukaandar Policy.