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Payment and Transaction Policy

This Payment and Transaction Policy explains all payment-related transactions on PincodeKart. It describes the processes, rules, and responsibilities of PincodeKart and its users, including manufacturers, Dukandars, and customers. This policy is designed to ensure secure, efficient, and transparent transactions on our platform. By using PincodeKart, all parties agree to follow these terms.

1. Clear Fees for Manufacturers and Dukandars

PincodeKart will clearly explain and communicate all applicable fees at the time of product listing and partnership agreement.
These fees may include:
- Platform Service Fees: Charges for using PincodeKart to list, market, and process transactions.
- Payment Processing Fees: Fees from third-party payment gateways for handling payments.
- Transaction Fees: Either a fixed amount or a percentage of the sale value, depending on product category and sales volume.
Any changes to these fees will be shared in advance with a clear explanation and notice period, giving manufacturers and Dukandars enough time to review and adjust.

2. Payment Gateway Compliance

PincodeKart ensures that all payment gateways used for processing transactions comply with relevant financial and regulatory laws, including:
- Reserve Bank of India (RBI) guidelines
- Payment Card Industry Data Security Standard (PCI DSS)
- Anti-Money Laundering (AML) regulations
All payment gateways are regularly audited to maintain compliance.
PincodeKart uses secure payment gateways supporting multiple payment options, such as debit/credit cards, net banking, UPI, and wallets. This ensures flexibility for customers while maintaining strong security.

3. Transaction Timelines

All transactions initiated on PincodeKart must be completed within the stipulated time. This includes:
- Order Confirmation: Payment must be processed and confirmed immediately upon customer purchase.
- Payment Confirmation: Manufacturers and Dukandars will receive payment confirmations within 2 hours of successful payment.
If a payment fails or is delayed due to technical issues, customers will be notified immediately, and appropriate actions will be taken to resolve the issue.

4. Refund Guidelines for Cancellations

Refunds are processed based on PincodeKart’s Return and Cancellation Policy policy.
Refunds are sent via the original payment method, except for cash-on-delivery (COD) orders, where they are credited to the customer’s bank account or PincodeKart wallet.
Certain items—like perishable goods, customized products, or non-returnable items— are not eligible for refunds.
Refunds are completed within a defined timeframe, depending on the payment gateway’s processing speed, to ensure customers receive their money quickly.

5. Transaction Tracking Transparency

PincodeKart provides real-time tracking tools through an easy-to-use dashboard.
Manufacturers and Dukandars can monitor orders, payments, and refunds.
Customers can track payment status, shipping details, and order history.
Important updates, such as payment confirmations, shipping notifications, and refund processing, are shared via email or SMS to ensure clear communication.

6. Reporting Transaction Errors

If there is an error (like incorrect billing, payment failure, or overcharging), customers and vendors must report it within a defined period.
PincodeKart will investigate thoroughly and follow a clear timeline to resolve it.
Stakeholders will be notified about the resolution status, and any necessary refunds will be processed quickly.
All reported errors are documented for auditing and to help us prevent future issues.

7. Customer Support for Payment Issues

PincodeKart offers dedicated customer support for payment-related questions via:
Email Support: [salescoordinator@pincodekart.com]
Phone Support: Available during business hours for urgent issues
Chat Support: Real-time help for immediate questions
Payment-related queries will be addressed within 6 hours or by the next business day.

8. Vendor Payment Cycles and Disbursement

Payments to manufacturers and Dukandars follow a regular weekly cycle.
Payments for delivered and confirmed orders are processed at the end of each cycle.
Disbursements are made within a 3 business days after the cycle ends using bank transfers (NEFT, RTGS) or other agreed payment methods.
This structured approach ensures vendors receive payments reliably and on time.

9. Online Payment Dispute Resolution

For online payment disputes (like missing payments or transaction errors), stakeholders should first contact PincodeKart’s payment support team.
If the issue cannot be resolved at this level, it will be escalated to senior management.
Persistent disputes may be settled through mediation or arbitration, following the Indian Arbitration and Conciliation Act, 1996, to ensure a fair and legal resolution.

10. Secure Payment Data Protection

PincodeKart uses industry-standard encryption (like SSL/TLS) to secure payment data during transmission.
Sensitive information, such as card and bank details, is stored securely in line with PCI DSS standards to prevent unauthorized access.
Security measures are regularly reviewed and updated to maintain the highest level of protection, demonstrating our commitment to safeguarding user data.

This Payment and Transaction Policy is designed to maintain transparency, security, and compliance with all financial regulations, building trust and efficiency in every transaction on PincodeKart. For questions or help related to this policy, please contact our customer support team.