Welcome to PincodeKart
Welcome to PincodeKart
AIVS PINCODEKART PVT LTD
Plot-804, Ratnawat Plaza, Hansa Palace Road,
Jain Mandir Rd, Sector 4, Ahead
Hiran Magri, Udaipur, Rajasthan - 313001
CIN Number : U47912RJ2024PTC098121
Contact No : +91 7357759249
Email : support@pincodekart.com
This Open Box Delivery Policy ("Policy") is issued by AIVS PincodeKart Private Limited ("Company", "PincodeKart", "we", "us", or "our") and governs the legally binding terms, conditions, procedures, and obligations applicable to the Open Box Delivery process for orders placed and delivered through the PincodeKart platform, including its website, mobile site, and mobile application (collectively, "Platform" ). This Policy establishes a uniform delivery verification framework applicable to all eligible orders and shall be binding upon and enforceable against all customers, users, delivery partners, and any other persons participating in or deriving benefit from the Open Box Delivery process.
The primary objective of this Policy is to ensure a transparent, secure, and trustworthy delivery mechanism by permitting customers to visually inspect eligible products at the time of delivery prior to acceptance.
This Policy is designed to:
Open Box Delivery is strictly a verification process only and shall not be construed as, or permit, product usage, testing, installation, or trial under any circumstances.
This Policy shall apply uniformly and without exception to:
By placing an order, accepting delivery, or performing delivery operations under the Open Box Delivery framework, the Customer and the Virtual Dukaandar expressly acknowledge, agree, and undertake to comply with and be legally bound by the terms of this Policy as made available on the PincodeKart Platform.
In the event the Customer is unavailable at the delivery location at the time of delivery, the Customer may authorise any other adult individual to conduct the Open Box inspection on the Customer's behalf, subject to such inspection being recorded by video and the One-Time Password (OTP) being shared only upon successful verification and acceptance of the product.
Open Box Delivery is a controlled delivery process under which the Customer is provided a one-time, limited right to open the external packaging of an eligible shipment at the time of delivery and in the presence of the authorized Virtual Dukaandar or delivery representative, solely for the purpose to verify that the product received is what was ordered prior to acceptance.
Open Box Delivery does not include and constitute a product functioning/ working check/trial, demonstration, test usage, or performance evaluation and shall be treated strictly as a pre-acceptance visual inspection of the product for correctness (i.e., to ensure that it is not entirely different from what was ordered).
During Open Box Delivery, the Customer is permitted to conduct only a surface-level visual inspection to verify the following aspects:
a) That the product delivered corresponds to the order placed, including inspection of:
b) That the quantity of items delivered matches the order confirmation.
c) That there is no visible physical damage, breakage, or deformation apparent at the time of opening.
d) That all visibly identifiable accessories or components included in the package are present.
Inspection shall be limited to what is reasonably visible at the time of delivery and shall not extend to internal, concealed, or performance-related attributes. Please ensure a responsible adult is available to thoroughly inspect the product and accept delivery.
The Customer shall not, under any circumstances, during the Open Box inspection:
unless such actions are explicitly allowed for a specific product category by the Company under those circumstances.
Any action beyond the permitted inspection scope shall be treated as misuse of the Open Box Delivery facility.
The Open Box inspection shall be conducted:
The successful verification shall be completed within a reasonable time frame, without causing undue delay, obstruction, or interference with the delivery process.
If, upon successful completion of the Open Box inspection, the Customer confirms the product, such confirmation shall constitute final and unconditional acceptance of the delivery and after that the product will be ineligible for delivery cancellation or refusal.
Upon acceptance:
Once Open Box acceptance is confirmed:
Open Box Delivery shall be applicable only to those products that are expressly designated as "Eligible for Open Box Delivery" at the time of order placement on the Platform.
The eligibility status displayed against a product shall be determined solely by the Company and may vary based on product category, nature, handling requirements, or operational feasibility.
Certain products may be excluded from Open Box Delivery, including but not limited to:
Such exclusions are implemented in the interest of safety, product integrity, and operational control.
The Open Box eligibility status reflected on:
shall be final, conclusive, and binding on the Customer and the Virtual Dukaandar.
Virtual Dukaandars shall strictly comply with the eligibility instructions and indicators displayed in their delivery application or dashboard and shall not conduct Open Box Delivery for any product not marked as eligible.
Any deviation from the prescribed eligibility status shall be treated as a policy violation and may attract financial liability, penalties, or disciplinary action.
During Open Box Delivery, the Customer shall be mandatorily required to ensure that the complete unboxing and inspection process is documented, either by:
Such recording shall clearly capture the condition of the package prior to opening, the unboxing process, and the visible condition of the product and accessories at the time of inspection.
Any refusal, obstruction, interruption, or failure by the Customer to permit or ensure such recording shall be deemed a voluntary waiver of evidentiary rights and an assumption of risk by the Customer, and PincodeKart shall not be liable for any delivery-stage claims arising thereafter.
If, during Open Box inspection, the Customer observes any of the following:
the Customer shall, simultaneously and without delay, be required to:
a. Immediately notify the Virtual Dukaandar at the delivery location;
b. Refuse acceptance of the delivery at the time of inspection; and
c. Initiate a complaint within twenty-four (24) hours of the delivery attempt through the official Platform channels or by emailing support@pincodekart.com
Failure to strictly comply with all the above requirements shall render the claim invalid, time-barred, and non-maintainable for delivery-stage defects, and PincodeKart shall have no obligation to entertain or process such claims.
Once the Customer:
the delivery shall be deemed successfully completed and conclusively accepted, and the Customer shall be irrefutably presumed to have received the product in correct quantity, correct specification, and satisfactory visible condition.
Upon such confirmation, no claims whatsoever relating to visible damage, incorrect product, mismatch, or missing components shall be entertained.
Following Open Box acceptance and delivery confirmation, the Customer shall not be entitled to seek any:
on the grounds of personal preference, change of mind, dissatisfaction with appearance, perceived quality, or any other subjective, non-manufacturing, or non-latent defect-related reason.
All such requests shall be deemed ineligible, non-admissible, and expressly excluded under the Open Box Delivery framework of PincodeKart.com, without prejudice to the Company's rights under applicable law.
Upon successful completion of delivery, including but not limited to OTP verification, delivery acknowledgment, or marking the order as "Delivered" on the Platform, it shall be presumed that the product was delivered in correct quantity, correct condition, and without any visible defect or mismatch, and that the Customer has duly inspected and accepted the same; this presumption shall be rebuttable only upon the Customer producing clear, contemporaneous, and conclusive evidence, including a complete, time-stamped unboxing video recorded at the time of Open Box Delivery, demonstrating that the defect, damage, or mismatch existed prior to or at the time of delivery, failing which no claim, return, exchange, or refund relating to delivery-stage issues shall be entertained by PincodeKart.com.
The Virtual Dukaandar shall, at the time of delivery, clearly, politely, and professionally inform the Customer that the shipment is eligible for Open Box Delivery and that visual inspection prior to acceptance is permitted strictly in accordance with this Policy. The Virtual Dukaandar shall facilitate a fair and reasonable opportunity for such inspection, subject to operational feasibility and the limits prescribed herein.
Where the Customer provides consent, the Virtual Dukaandar shall record a single, continuous, unedited video of the Open Box Delivery process. The video shall clearly capture:
Such video recording shall constitute authoritative operational and evidentiary proof of the delivery process, therefore it is advisable to have a video with you.
The Virtual Dukaandar shall upload the video recording as Proof of Delivery (POD) to the Company's designated system within twenty-four (24) hours of the delivery attempt. Failure to upload, delay in uploading, or submission of incomplete or unclear video evidence shall be deemed a material non-compliance with delivery obligations.
Under no circumstances shall the Virtual Dukaandar initiate Open Box inspection or open the package without the Customer's explicit consent. Where the Customer refuses Open Box inspection or video recording, such refusal shall be duly recorded in the delivery system, and the Virtual Dukaandar shall proceed strictly in accordance with the recorded customer preference, without any liability attaching to the Company.
The Virtual Dukaandar shall maintain the highest standards of professional conduct and integrity and shall strictly refrain from:
Any breach of this clause shall be treated as a serious violation and may result in immediate suspension or termination of engagement, recovery of losses, and initiation of civil and/or criminal proceedings by the Company.
In the event that:
the entire liability, including financial loss, penalties, and third-party claims, shall rest solely and exclusively with the Virtual Dukaandar. The Company shall bear no responsibility or liability whatsoever for any claim, loss, or dispute arising due to the absence, insufficiency, or non-compliance of video documentation.
Once a product has been inspected under the Open Box Delivery process and the Customer has confirmed acceptance—whether by sharing the delivery OTP, marking the order as delivered on the Platform, or otherwise acknowledging receipt—the product shall be deemed finally accepted.
After such acceptance, the product shall not be eligible for return, replacement, or refund on the grounds of:
as these aspects are deemed to have been verified and accepted by the Customer at the time of delivery.
If, during the Open Box inspection, the Customer identifies any visible defect, damage, or product mismatch, the Customer must refuse to accept the delivery immediately.
In such cases:
Any refund arising from a delivery refused under the Open Box Delivery process shall be initiated only after the refused product:
Refund processing shall be subject to confirmation that the returned product matches the originally dispatched item, includes all original tags, barcodes, accessories, and packaging (where applicable), and shows no signs of tampering, misuse, or substitution after refusal.
Open Box Delivery is implemented as a preventive, protective, and risk-mitigation mechanism intended to safeguard the Company, its platform ecosystem, Customers, and Virtual Dukaandars from losses arising out of false claims, product substitution, delivery-stage manipulation, evidentiary abuse, and operational disputes. All participants in the Open Box Delivery process shall act honestly, lawfully, and in strict adherence to this Policy and all related Platform guidelines.
Any act or attempt, whether direct or indirect, of:
shall constitute fraudulent conduct. Upon detection or reasonable suspicion of such conduct, the Company may, at its sole discretion and without prior notice, suspend or terminate the concerned account or engagement and initiate appropriate civil, criminal, or regulatory proceedings, without prejudice to any other rights available under law.
Customers and Virtual Dukaandars shall maintain professional, lawful, and respectful conduct throughout the Open Box Delivery process. Any form of misconduct, intimidation, coercion, aggressive behaviour, obstruction, interference with inspection, or disruption of lawful delivery procedures shall be deemed a material violation of this Policy and may attract immediate corrective action by the Company.
The Company reserves the unconditional and absolute right, based on internal review, assessment, or available evidence, and without any obligation to provide prior notice, to:
found to be involved in repeated, serious, or systematic fraudulent conduct, false claims, or abuse of the Open Box Delivery framework. The Company's determination in such matters shall be final, binding, and conclusive, subject only to applicable law.
For the purposes of this Policy, it shall be rebuttably presumed that any product delivered under the Open Box Delivery process was delivered in correct condition, complete, untampered, and in conformity with the order details upon successful completion of Open Box inspection and delivery confirmation, including but not limited to OTP verification, delivery acknowledgment, or marking the order as delivered on the Platform.
This presumption shall operate in favour of the Company and shall remain valid unless the Customer or Virtual Dukaandar, as applicable, produces clear, cogent, contemporaneous, and verifiable evidence to the satisfaction of the Company conclusively demonstrating non-compliance or defect at the time of delivery. In the absence of such evidence, all claims relating to damage, mismatch, tampering, or shortage shall be deemed invalid and non-maintainable.
The Customer's responsibility in respect of delivery, verification, and apparent condition of the product shall stand fully and conclusively discharged upon the Customer's successful acceptance under the Open Box Delivery process, including confirmation of satisfaction, OTP verification, delivery acknowledgment, or marking the order as delivered on the Platform.
Following such acceptance, the Company shall have no liability whatsoever for any issues including, but not limited to, concealed or latent manufacturing defects, internal or non-visible damage, functional or performance-related concerns, or defects identified upon subsequent use of the product. All such claims shall lie solely against the respective manufacturer or brand and shall be governed exclusively by the applicable warranty terms.
To the maximum extent permitted under applicable law, the Company's aggregate liability, if any, arising out of Open Box Delivery shall be strictly limited to the invoice value of the concerned product. In no event shall the Company be liable for any indirect, incidental, consequential, exemplary, or special damages, including loss of use, loss of profit, business interruption, or loss of opportunity.
Upon successful completion of the Open Box Delivery process and the Customer's acceptance of the product, including but not limited to confirmation of delivery through One-Time Password (OTP), execution of delivery acknowledgment, or marking of the order as delivered on the Platform, all risk of loss, damage, destruction, deterioration, defect, or diminution in value of the product, whether patent or latent, shall conclusively and irrevocably pass from the Company to the Customer.
From the moment of such acceptance, the Company shall be fully and finally discharged from any custody-related, delivery-related, or condition-related responsibility in respect of the product. The Customer hereby assumes sole and exclusive responsibility and risk in relation to the possession, handling, storage, use, misuse, alteration, or operation of the product, including risks arising due to environmental factors, third-party acts or omissions, or ordinary wear and tear.
The Customer further acknowledges and agrees that any defect, deficiency, malfunction, or performance-related issue discovered after acceptance, including latent or internal defects not observable at the time of Open Box inspection, shall be governed exclusively by the terms of the applicable manufacturer's or seller's warranty, and no claim, demand, or cause of action shall lie against the Company in respect thereof, save and except to the extent such exclusion is expressly prohibited under applicable law.
The Company reserves the absolute, sole, and unfettered right to amend, modify, revise, suspend, or replace this Open Box Delivery Policy, in whole or in part, at any time, including but not limited to changes necessitated by operational requirements, commercial considerations, technological upgrades, risk mitigation measures, or applicable legal or regulatory developments. Any such amendment shall take effect from the date specified by the Company and shall not require prior individual or specific notice to any Customer or Virtual Dukaandar.
The updated Policy shall be published on the Company's official website, mobile application, or any other digital medium designated by the Company. Continued access to or use of the Platform, placement of orders, acceptance of delivery, or participation in delivery or logistics operations after the effective date of any amendment shall constitute conclusive, irrevocable, and legally binding deemed acceptance of the revised Policy by the Customer and/or the Virtual Dukaandar, without any requirement of further consent or acknowledgment.
This Policy shall be governed by and construed strictly in accordance with the laws of India. The Parties expressly agree that the courts at Udaipur, Rajasthan, India, shall have exclusive territorial jurisdiction over all disputes, claims, actions, or proceedings arising out of or in connection with this Policy, including its interpretation, enforceability, validity, implementation, or alleged breach.
The Customer and the Virtual Dukaandar expressly waive any objection relating to lack of jurisdiction, forum non conveniens, or inconvenience of forum, and further agree that no proceedings shall be initiated before any court, tribunal, consumer forum, or authority other than the competent courts at Udaipur, Rajasthan, to the extent permitted under applicable law.
In accordance with applicable laws, including the Information Technology Act, 2000 and rules made thereunder, the Company has appointed a Grievance Officer to receive, examine, and address grievances strictly arising out of or in connection with the Open Box Delivery process and delivery-stage verification under this Policy. The Grievance Officer shall act as the designated internal authority for preliminary redressal and resolution of such grievances in accordance with the Company's records, operational protocols, and this Policy.
Name: Mr. Mahaveer Prasad Saini
Designation: Grievance Officer
Company: AIVS PincodeKart Private Limited
Email: grievanceofficer@pincodekart.com
Time: Mon-Sat (9:00 - 18:00)
All genuine consumer complaints shall be examined and resolved within a period of 7–10 (seven to ten) business days from the date of receipt of complete and valid complaint details, following which the appropriate resolution process shall be initiated in accordance with applicable laws and Company policies.
Address:
IT Park, Plot No. H-23 & H-24, RIICO Industrial Area, IT Park, opposite ARCGATE Children Park, Option-2, Transport Nagar, Mewar (Extn.), Udaipur, Rajasthan – 313003
The Grievance Officer shall entertain grievances limited to the following, insofar as they relate to delivery-stage verification under this Policy:
Any grievance relating to post-acceptance product performance, latent defects, warranty claims, pricing disputes, seller obligations, or matters outside the scope of Open Box Delivery may, at the Company's sole discretion, be rejected or redirected to the appropriate department or third-party service provider without liability.
All grievances must be submitted in writing to the Grievance Officer via the officially notified email address and shall mandatorily include:
Grievances that are anonymous, incomplete, unsupported by records, submitted beyond reasonable timelines, or inconsistent with the Company's delivery verification data (including video POD) shall not be entertained and may be summarily closed.
The Company shall make reasonable efforts to acknowledge receipt of a valid grievance and resolve the same within the timelines prescribed under applicable law. Resolution shall be based primarily on internal system records, delivery verification logs, and video documentation, which shall prevail over oral or unsubstantiated claims.
The decision taken by the Grievance Officer, based on internal review, system records, and available evidence, shall be communicated to the concerned party and shall be binding, subject to rights available under applicable law.
Notwithstanding anything contained elsewhere in this Policy or under any law for the time being in force, the Customer and/or the Virtual Dukaandar expressly agree that no legal action, consumer complaint, arbitration, writ petition, or other judicial or quasi-judicial proceeding shall be initiated against the Company in respect of any matter arising out of or connected with the Open Box Delivery process unless and until a mandatory cooling-off period of Ninety (90) days has elapsed from the date of submission of a complete and valid grievance to the Grievance Officer in accordance with this Policy.
During the cooling-off period, the Parties shall act in good faith and afford the Company reasonable opportunity to examine records, verify evidence, conduct internal review, and propose a resolution. Any proceeding initiated in violation of this clause shall be deemed premature, non-maintainable, and liable to be dismissed or stayed, to the maximum extent permitted under applicable law.
This clause shall survive delivery acceptance, closure of grievance, termination of transaction, and cessation of Platform usage.
This Open Box Delivery Policy has been formulated, reviewed, and maintained by the Compliance Office of AIVS PincodeKart Private Limited, under the supervision and responsibility of the designated Compliance Officer as part of the Company's internal governance, risk management, and regulatory compliance framework.
The exclusive authority for the approval, interpretation, clarification, implementation, administration, and enforcement of this Policy shall vest solely and irrevocably with the concerned designated person and the Company, whose determination, interpretation, or decision shall be final, binding, and conclusive for all purposes, subject only to mandatory provisions of applicable law.
The Company expressly reserves the unfettered right, at its sole discretion, to amend, modify, revise, update, suspend, or replace this Policy, in whole or in part, at any time, to reflect changes in legal or regulatory requirements, operational practices, technological systems, or business considerations, without the creation of any vested rights in favour of any Customer, Virtual Dukaandar, Manufacturer or third party.
Last Updated: 7 March 2026