Welcome to PincodeKart
Welcome to PincodeKart
AIVS PINCODEKART PVT LTD
Plot-804, Ratnawat Plaza, Hansa Palace Road,
Jain Mandir Rd, Sector 4, Ahead
Hiran Magri, Udaipur, Rajasthan - 313001
CIN Number : U47912RJ2024PTC098121
Contact No : +91 7357759249
Email : support@pincodekart.com
Last Updated on:10 Feb 2026
This Cancellation Policy governs the cancellation of orders placed on the digital marketplace platform operated by PincodeKart. By accessing or using the Platform and placing an order, customers agree to be bound by this Policy, read together with the applicable Terms of Use and related platform policies. Customers are advised to review this Policy carefully prior to placing an order.
Customers may request cancellation of an order prior to dispatch of the product from the seller or designated fulfilment location, subject to the conditions applicable to the specific order. Once an order has been dispatched or marked as out for delivery, cancellation through the Platform is ordinarily not available. In such cases, customers may choose to decline acceptance of the order at the time of delivery, subject to applicable return or reverse logistics procedures and platform policies.
The permissible time window for cancellation may vary depending on the nature of the product, service category, or fulfilment method. The cancellation time window and any related conditions displayed on the product page or order confirmation page at the time of purchase shall be considered applicable for that order. In certain cases, cancellation requests made after the specified time window may involve applicable charges, provided such charges have been disclosed in advance on the Platform.
Where an order is cancelled by the seller due to circumstances not attributable to the customer, including unavailability or inability to fulfil the order, any prepaid amount paid by the customer shall be processed for refund in accordance with the applicable refund timelines and policies.
Orders placed under hyperlocal or expedited delivery options, including "minutes delivery" services, are generally processed on a rapid fulfilment basis and may not be eligible for cancellation or refund through self-service options once the order is placed. However, cancellation or refund requests for such orders may be reviewed through customer support channels in circumstances such as significant delay beyond the estimated delivery time displayed at checkout, non-pickup of the order, or cancellation by the seller for reasons not attributable to the customer.
PincodeKart may, in limited circumstances, cancel an order due to factors such as product unavailability, operational constraints, force majeure events, or issues identified during order verification. In such cases, customers are not charged for the cancelled portion of the order, and any prepaid amount shall be processed for refund in accordance with applicable policies.
Where a cancellation or refund is approved, refunds for prepaid orders are ordinarily processed within a reasonable period, subject to the payment method used and applicable banking timelines. Customers may track the status of such refunds through the order details section available on the Platform.
This Cancellation Policy may be updated from time to time to reflect operational, regulatory, or business changes. Continued access to or use of the Platform following such updates constitutes acceptance of the revised Policy, subject to applicable laws.
This Returns Policy sets out the general framework under which options relating to exchange, replacement, or refund may be made available to customers by the respective sellers supplying products through the digital marketplace platform operated by PincodeKart. Returns, exchanges, or refunds, where offered, are provided by the concerned seller in accordance with the applicable terms disclosed for the specific product or category and are subject to the conditions communicated at the time of purchase.
Return, replacement, or exchange eligibility may vary across products, categories, and sellers, and not all products listed on the Platform are covered under a uniform returns, exchange and replacement policy. For each order, the return or replacement terms displayed on the relevant product page or order confirmation page at the time of purchase shall apply and shall prevail over any general information set out in this Policy. Customers are advised to review the applicable return or replacement terms provided on the product page carefully prior to placing an order, including any exceptions, limitations, or category-specific conditions.
This Policy is intended to outline the general principles governing returns and does not override or modify the specific return, replacement, or refund conditions disclosed for individual products or services. Where the product-specific return policy provides different or additional terms, such terms shall be applicable to the concerned order. Any assessment or processing of return requests is carried out in accordance with the applicable product-level policy, supporting records, and relevant operational guidelines.
| Category | Returns Window, Actions Possible and Conditions (if any) |
|---|---|
| Furniture Zone Home: Pet Supplies & Rest of Home. (Except Home décor, Furnishing, Home Improvement Tools, Household Items) | Instant Refund or Replacement For products requiring installation, returns shall be eligible only when such products are installed by the brand authorized personnel. In order to help you resolve issues with your product, the brand&apos authorized team may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the applicable return or replacement period, a refund or replacement of the same product will be provided at no additional cost. However, if no defect is confirmed during the specified return or replacement timeframe, you will be directed to the brand' authorized service centre for resolution of any subsequent issues. In any case, only one replacement shall be provided. |
| Lifestyle: Watch, T-Shirt, Footwear, Sari, Short, Dress, Kid' (Capri, Shorts & Tops), Men' (Ethnic Wear, Shirt, Formals, Jeans, Clothing Accessory), Women' (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers, Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage, etc... Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Watch Accessories, etc.. Lifestyle: WinterWear (sweatshirt, jacket, sweater, cardigan, kids_thermal, pullover, windcheater, track_suit, thermal, shawl, track_top, glove, muffler, scarf, blazer, uniform_sweatshirt, uniform_blazer, kids_muffler, kids_mitten, shrug, poncho, uniform_sweater, cap, waistcoat, leg_warmer, legging, elder_halloween_costume) | Instant return, replacement, or refund |
| Home: Home Improvement Tools, Household Items, Home décor, Furnishing | Instant Return, Refund or replacement |
| Books (All books) Sports Equipments (Racquet, ball, support, gloves, bags etc.) Exercise & Fitness Equipments (Home Gym combos, dumbbell etc.) Auto Accessories - Car and Bike accessories (helmets, car kit, media players etc.) | Replacement only Free replacement will be provided if the product is delivered in a defective or damaged condition, or if it is different from the ordered item. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product. |
| Toys (Remote controlled toys, Learning toys, Stuffed toys etc.) Stationary (Pens, Diary notebooks, Calculators etc.) Musical Instruments (Microphones & Accessories, Guitars, Violins etc.) | Replacement only Free replacement will be provided if the product is delivered in a defective or damaged condition, or if it is different from the ordered item. Please keep the product intact, with original accessories, user manual and warranty cards in the original packaging at the time of returning the product. Non-Returnable - All Wind Instruments (Harmonicas, Flutes etc.) This item is non-returnable due to hygiene and personal wellness. In case these products are delivered in damaged/defective condition or different from the ordered item, we will provide a free replacement. |
| All Mobiles (except Apple, Google, Motorola, Infinix, Redmi, MI, Vivo, POCO, Realme, Samsung phones) Electronics - (except Apple / Beats, Google, Realme, Samsung, JBL & Infinity, Epson, HP, Dell, Canon, MI, Dizo Products (Tablets, Laptops, Smart Watches) All Small Home Appliances (Except Chimney, Water Purifier, Fan, Geyser) Furniture - Hammock Swing & Stool | Replacement only In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to a brand service center to resolve any subsequent issues. In any case, only one replacement shall be provided. |
| Mobile – Apple, Google, Motorola, Infinix, Redmi, MI, Vivo, POCO, Realme, Samsung phones Electronics - Acer, AMKETTE, Apple/Beats, Bose, Brother, Canon, Compaq, CREATIVE, DELL, DIZO, Epson, Google, GoPro, GOVO, HP, INFINITY, JBL, Lenovo, LG, Lifelong, Mi, MOTOROLA, Nothing, OnePlus, OPPO, Panasonic, PHILIPS, Realme, REDMI, SAMSUNG, Sansui, Seagate, Sonos, SONY, Thomson, Total, Xiaomi products (Tablets, Laptops, Smart Watches, Headphones, Speakers) Large – Vu, LG, Godrej, Haier, IFB, Hindware, Glen, Faber, AGARO, Voltas, BOSCH, Pureit, PHILIPS, HAVELLS, Elica, BAJAJ, Kenstar, Eureka Forbes Aquasure from Aquaguard, Aquaguard, LIVPURE, EUREKA FORBES, Crompton, Hindware Snowcrest, Hindware Calisto, Eurodomo, Symphony, Hindware Atlantic, ONIDA, CANDY, Llyod, Voltas Beko, realme, Daikin, CARRIER, Mi, Midea, Whirlpool, Blue Star, Panasonic, Morphy Richards, iFFALCON, Hisense, TCL, TOSHIBA, Hitachi, Rockwell, KENT | 7 Days Service Center Replacement/Repair only Brand assistance for device related issues is subject to brand warranty guidelines and service policies. Please reach out to the nearest brand authorized service centre for more detail. Please note that Pincodekart is an online marketplace and the final decision on replacement of defective device rests with the seller/brand. For Samsung, in case of DOA approved by brand, share the certificate of approval to the Pincodekart customer support team to process your complaint. For any other issues with the product, you may contact Pincodekart - Pincodekart's 24×7 Customer Care. |
| Furniture, Large appliances (Except Vu, LG, Godrej, Haier, IFB, Hindware, Glen, Faber, AGARO, Voltas, BOSCH, Pureit, PHILIPS, HAVELLS, Elica, BAJAJ, Kenstar, Eureka Forbes Aquasure from Aquaguard, Aquaguard, LIVPURE, EUREKA FORBES, Crompton, Hindware Snowcrest, Hindware Calisto, Eurodomo, Symphony, Hindware Atlantic, ONIDA, CANDY, Llyod, Voltas Beko, realme, Daikin, CARRIER, Mi, Midea, Whirlpool, Blue Star, Panasonic, Morphy Richards, iFFALCON, Hisense, TCL, TOSHIBA, Hitachi, Rockwell, KENT) Rest of Small Home Appliances - Chimney, Water Purifier, Fan, Geyser only | Replacement only For products requiring installation, returns shall be eligible only when such products are installed by the brand's authorized personnel. In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 6 days of delivery or Installation wherever applicable, you will be directed to a brand service centre to resolve any subsequent issues. In any case, only one replacement shall be provided. |
| No Questions Asked | Refund or replacement This policy enables easy product return requests for customers through the Platform, subject to product validations at the time of pick-up and fraud prevention mechanisms. This policy shall be applicable only if the product was bought when this policy was applicable to the product. If not, the policy provided Here shall apply to the order. It is clarified that a customer may only be able to seek a one-time replacement under this Policy, subject to the other terms provided herein. Exceptions to this policy: Following claims will be covered under the policy provided here and through corresponding validation processes:
|
| No Returns categories | Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail. You can view the complete list of non-returnable products here. |
| Refurbished | Replacement only To help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery, you will be directed to the warranty partner for resolving any subsequent issues. *The platform does not accept any returns or replacements for electronic products. All the post-sale obligations including warranty, replacement, repairs or service shall rest exclusively with the seller or the brand manufacturer and the platform shall bear no liability in this regard. |
Return pickup, where approved under the applicable return policy, shall be arranged only from the original delivery address at which the product was delivered. Requests for return pickup from any alternate or different address are not supported under the standard return process. This restriction is implemented to ensure shipment traceability, verification consistency, and operational integrity of the return process. Customers are therefore advised to ensure the availability of the product at the original delivery address at the time of return pickup, in accordance with the applicable return procedures and guidelines.
| Category | Conditions |
|---|---|
| Correct Product | IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible. |
| Complete Product | All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present. |
| Unused Product | The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices. |
| Undamaged Product | The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes. |
| Undamaged Packaging | The product's original packaging/ box should be undamaged. |
This provision clarifies that the return pickup process is conditional and subject to verification, and not an automatic entitlement. At the time of pickup, the field executive is authorised to carry out a visual and observable inspection of the product and its packaging. This inspection is limited to checking factors such as visible damage, signs of usage, missing components, tampering, or improper packaging, in line with the applicable return guidelines.
Where the product does not satisfy the return eligibility conditions prescribed under the applicable return policy, the field executive may decline to collect the return. This mechanism exists to prevent misuse of the return process and to ensure adherence to seller, brand, and platform-level policies.
In cases where a refund is applicable, the refund is not initiated at the time of pickup. The refund process is triggered only after the returned product is received by the seller and successfully verified in accordance with the applicable return policy. This ensures that refunds are issued only after proper inspection, confirmation, and policy compliance.
Where a replacement is not feasible due to product unavailability, discontinuation, or other operational constraints, the seller may process a refund as an alternative resolution. Such refunds are issued strictly in accordance with the applicable product-level return policy and are not treated as a default or automatic option.
In situations where only an accessory associated with the product, such as a charger, cable, remote, manual, or similar item, is reported as missing, damaged, or defective, the seller may, depending on feasibility and policy conditions, either arrange for replacement of the specific accessory or process an appropriate refund. This approach avoids unnecessary full product returns when the primary product remains intact and functional, while still ensuring fair resolution. All such actions are subject to verification and the applicable return policy.
Under the Open Box Delivery process, customers are expected to inspect the product at the time of delivery. If the product is found to be visibly damaged or different from what was ordered during inspection, an appropriate resolution is facilitated in accordance with the Open Box Delivery procedure. Once the customer accepts the delivery after inspection, return requests for visible damage or incorrect items are generally not entertained. Any issues that arise after acceptance, including internal or manufacturing defects, are addressed through the applicable category-specific return rules, replacement policies, or warranty and service centre processes.
For products that require installation through authorised service partners, customers are advised not to open the product packaging on their own. Unauthorised unboxing or self-installation may result in product damage, warranty complications, or difficulties in verification. Where applicable, unboxing and installation are carried out by authorised personnel in accordance with official service and installation guidelines.
PincodeKart reserves the right to place reasonable limits on the number of return requests that may be raised for a particular order unit. Such limits may be applied based on factors including order history, product condition, past return behaviour, and available records. This provision exists to prevent abuse of the return system while remaining aligned with applicable laws and operational policies.
In the case of electronic products, any issue relating to functionality, performance, internal defects, or technical malfunction that arises after delivery or acceptance of the product is governed primarily by the brand or manufacturer's warranty and service policy applicable to that product. Such issues are not treated as standard return matters under the marketplace return process.
PincodeKart operates solely as a technology-enabled marketplace facilitator and does not undertake technical diagnosis, repair, servicing, or replacement decisions for electronic items once they have been delivered and accepted, except in cases expressly covered under the applicable product-level return policy, such as eligible Dead-on-Arrival (DOA) cases, where specified. Accordingly, electronic items with post-delivery technical issues are not required to be returned to PincodeKart for repair or servicing.
Similarly, the responsibility of the marketplace seller for electronic products is limited to ensuring that the correct product is supplied in new, unused, and sealed condition, in accordance with the order placed. Once the applicable return or replacement window has expired, or where the issue falls within the scope of warranty coverage, the seller is not obligated to accept the product back for resolution of technical issues.
In such cases, customers are required to approach the authorised service centre of the respective brand or manufacturer for inspection, diagnosis, repair, or replacement, strictly in accordance with the brand's warranty terms and service guidelines. All determinations regarding defect identification, warranty eligibility, repair feasibility, replacement approval, or rejection are made solely by the brand or its authorised service partners.
This framework ensures that electronic product issues are handled by qualified and authorised technical professionals, warranty conditions are correctly applied, and responsibilities are clearly aligned among the customer, the seller, the brand, and the marketplace platform. It also prevents misuse of the return mechanism for issues that are intended to be resolved through manufacturer warranty and service processes.
Returns under hyperlocal or expedited delivery services are offered by the respective sellers strictly in accordance with the applicable return terms disclosed for such products or services. Not all products or categories offered under hyperlocal delivery are eligible for return. For each order, the return policy displayed on the relevant product page at the time of purchase shall apply and shall prevail over any general return information.
Customers are advised to refer to the applicable product-level return policy for details relating to eligibility, exceptions, or category-specific conditions.
This return framework is structured into multiple parts for ease of understanding, and customers are encouraged to review all applicable sections carefully in order to understand the conditions under which return requests may be considered.
| Category | Returns Window, Actions Possible and Conditions (if any) |
|---|---|
| No Return categories Diaper, bottle nipple, female urination device, women intimate care, teether soother, nipple puller, sanitary pad pantyliner, condom, toothbrush, tampon, dental floss stick, toilet brush, cleaning glove, boxer, trunk, sock, panty | Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail. Returns for damaged and wrong delivery of products may be accepted on case based within 5 days of delivery |
| Prescription medicines Medication such as antibiotics, pain killers etc | 3 Days Return Refund Returns for damaged, wrong and expired products may be accepted. |
At PincodeKart, customer privacy is handled with care and responsibility. Personal information collected through the platform, including details such as name, contact information, address, and payment-related data, is collected and processed solely for clearly defined and legitimate purposes such as order processing, delivery, customer support, service improvement, and functions directly connected with the operation of the platform.
Reasonable technical, administrative, and organizational measures are implemented to protect personal information against unauthorized access, disclosure, misuse, loss, or alteration. Access to such information is restricted to authorized personnel and service providers strictly on a need-to-know basis. Personal information is stored on secure servers and databases operated by the Company or its authorized service providers, with appropriate safeguards in place.
Personal information may be shared with third-party service providers such as logistics partners, payment processors, and customer support vendors only to the extent necessary for transaction fulfilment or service delivery. All such third parties are required to maintain appropriate confidentiality and data-protection safeguards.
Personal information is retained for a maximum period of two (2) years (730 days) from the date of last user activity, after which all such data is permanently and securely deleted to prevent unauthorized access, misuse, or data loss.
Users may request access to or correction of their personal information through the support mechanisms provided on the platform.
In the event of a data security incident, reasonable steps shall be taken to assess, contain, and mitigate any potential impact.
Personal information may be processed or stored using systems located within or outside India, subject to appropriate safeguards being maintained.
By accessing or using the platform, users acknowledge and agree to the collection, use, storage, and deletion of their information in accordance with this policy.
PincodeKart endeavours to facilitate delivery of physical products within the estimated timelines communicated on the product page. Delivery timelines are indicative and may vary based on factors such as product availability, destination serviceability, logistics capacity, and circumstances beyond reasonable control. Delivery is considered complete upon successful handover of the product to the customer in accordance with the applicable delivery process. For digital products or services, access credentials or delivery details are shared electronically upon confirmation of successful payment, subject to applicable terms. Customers are advised to verify delivery addresses and contact details prior to placing an order to help minimise delivery-related issues.
Orders placed on the Platform are subject to product availability, order verification, and successful payment confirmation. Customers are required to provide accurate and complete billing, contact, and delivery information at the time of placing an order. Prices displayed on the Platform include applicable taxes unless otherwise indicated. Payments are processed through authorised and secure payment service providers in accordance with applicable payment processing standards. Orders may be reviewed or cancelled in situations involving payment failure, verification issues, or suspected irregularities, in line with applicable laws and internal review processes.
Customer support assistance is available through the official communication channels provided on the Platform, including email, contact forms, or helpline details, for queries relating to orders, payments, or technical issues. Customer grievances are acknowledged and addressed through the applicable grievance redressal mechanism within a reasonable timeframe, in accordance with internal procedures and applicable laws. Where required, escalation mechanisms are made available in line with statutory requirements to ensure fair and transparent resolution.
In accordance with applicable laws, including the Information Technology Act, 2000 and the rules made thereunder, AIVS PincodeKart Private Limited has appointed a Grievance Officer to address concerns, complaints, or grievances raised by Virtual Dukaandars in relation to the use of the Platform, account-related matters, interpretation of applicable policies, operational issues, or concerns relating to data usage.
A Virtual Dukaandar may submit a grievance in writing to the designated Grievance Officer using the official contact details provided below. The grievance should include sufficient information to enable appropriate review, including the Virtual Dukaandar ID, registered contact details, a description of the concern, and any relevant supporting information or documents.
The Company shall make reasonable efforts to acknowledge receipt of the grievance and to review and address the same within a reasonable period, in accordance with applicable law and internal grievance redressal procedures. Review of grievances shall be carried out in good faith and shall be subject to verification and compliance with applicable policies.
This grievance redressal mechanism is intended to facilitate the review of concerns and does not, by itself, operate to automatically suspend or reverse any action taken by the Company in accordance with its policies, unless otherwise required under applicable law or expressly communicated by the Company.
In accordance with Information Technology Act 2000 and rules made there under and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:
Name: Mr. Mahaveer Prasad Saini
Designation: Grievance Officer
Email: grievanceofficer@pincodekart.com
Registered Office Address:
AIVS PincodeKart Private Limited
IT Park, Plot No. H-23 & H-24, IT Park, RIICO Industrial Area,
Opposite ARCGATE Children Park, Option 2, Transport Nagar,
Mewar (Extn.), Udaipur, Rajasthan – 313003, India
This Open Box Delivery Policy has been formulated, reviewed, and maintained by the Compliance Office of AIVS PincodeKart Private Limited, under the supervision and responsibility of the designated Compliance Officer, Mr. Gaurav Choudhary, as part of the Company's internal governance, risk management, and regulatory compliance framework.
The exclusive authority for the approval, interpretation, clarification, implementation, administration, and enforcement of this Policy shall vest solely and irrevocably with the concerned designated person and the Company, whose determination, interpretation, or decision shall be final, binding, and conclusive for all purposes, subject only to mandatory provisions of applicable law.
The Company expressly reserves the unfettered right, at its sole discretion, to amend, modify, revise, update, suspend, or replace this Policy, in whole or in part, at any time, to reflect changes in legal or regulatory requirements, operational practices, technological systems, or business considerations, without the creation of any vested rights in favour of any Customer, Virtual Dukaandar, Manufacturer or third party.