Privacy Policy

1. Introduction & Scope

This Privacy Policy explains how PincodeKart collects, uses, stores, and protects personal information of users who access or use the PincodeKart platform.

This policy applies to all users of PincodeKart, including customers, sellers (Dukaandars), manufacturers, and any other individuals who interact with PincodeKart through its website, mobile application, customer support systems, or related services.

This Privacy Policy covers personal data collected through:

• Use of the PincodeKart website or mobile application
• Account registration and order placement
• Payment and delivery processes
• Customer support and grievance handling
• Surveys, feedback, or other communications conducted online or offline as part of PincodeKart services

By accessing or using the PincodeKart platform, users agree to the collection and use of their personal information in accordance with this Privacy Policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to all individuals and entities who access or use the PincodeKart ecosystem. This includes, without limitation:

• Customers
• Manufacturers
• Dukaandars
• Service partners and other parties interacting with the platform

This policy governs the collection, use, storage, and processing of personal data through both online and offline interactions related to PincodeKart services.

All personal data collected under this scope is processed in accordance with this Privacy Policy and applicable data protection laws.

3. Personal Data We Collect

In order to provide secure transactions, reliable services, and efficient platform operations, PincodeKart may collect and process the following categories of personal data.

All personal data is collected on a lawful basis, is limited to what is necessary for identified purposes, and is processed only in accordance with this Privacy Policy and applicable data protection laws.

4. Use of Cookies and Tracking Technologies

PincodeKart uses cookies and similar tracking technologies to support the operation of the platform and to improve user experience.

Cookies and related technologies are used for the following purposes:

• To remember user preferences and settings
• To maintain login sessions and account security
• To ensure proper functioning and performance of the platform
• To analyze usage patterns and user interactions
• To display relevant content, offers, or advertisements

Types of Cookies Used

Users may manage or restrict the use of cookies through their browser settings or through available cookie consent and preference management tools. Disabling certain cookies may affect the functionality or performance of the platform.

5. How We Use Personal Data

PincodeKart uses personal data only for lawful, legitimate, and clearly defined purposes connected with the operation of its platform and services.

Personal data may be used for the following purposes:

• To process, confirm, and fulfill orders and deliveries
• To manage payments, refunds, cancellations, and disputes
• To provide customer support and resolve complaints or grievances
• To send service-related communications, including order updates and account notifications
• To send promotional communications, offers, or product information where permitted by law
• To display product recommendations and content based on user interactions
• To prevent fraud, misuse, and unauthorized access to the platform
• To comply with applicable legal, regulatory, or statutory obligations

Promotional and marketing communications are sent only in accordance with applicable laws and on users consent. Users are provided with appropriate options to opt out of such communications at any time.

6. Data Security Measures

PincodeKart maintains appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

The security measures implemented include, but are not limited to:

• Use of secure servers and encrypted storage systems
• Role-based and restricted access to personal data, limited to authorized personnel only
• Encryption of sensitive information, including payment-related data
• Periodic system audits, security assessments, and vulnerability testing
• Continuous monitoring of systems to detect and prevent unauthorized access
• Secure handling and storage of offline records, including locked storage and controlled access

These safeguards are designed to ensure the confidentiality, integrity, and availability of personal data processed by PincodeKart.

7. Sharing of Personal Data with Third Parties

PincodeKart may share personal data with third parties only on a limited and need-to-know basis for the purpose of operating and supporting its services.

Personal data may be shared with the following categories of third parties:

• Payment gateways, banks, and other financial institutions for processing transactions
• Delivery partners, logistics providers, and Dukaandars for order fulfilment
• Marketing, communication, and notification service providers
• Technology, cloud, and analytics service providers supporting platform operations

All third-party service providers are required to:

• Maintain strict confidentiality of personal data
• Use personal data solely for the purposes authorized by PincodeKart
• Implement appropriate security measures
• Comply with applicable data protection and privacy laws

Personal data may also be disclosed to government authorities, regulatory bodies, or law enforcement agencies where such disclosure is required under applicable laws or legal processes.

8. Promotional Communications and Opt-Out

PincodeKart may send promotional or marketing communications to users in accordance with applicable laws.

Users may opt out of receiving promotional communications at any time by:

• Clicking the ("Unsubscribe") link provided in marketing emails
• Updating their communication preferences within their PincodeKart account

Opting out of promotional communications does not affect the receipt of transactional, service-related, or legally required communications, including order confirmations, payment updates, or account-related notices.

9. Data Retention and Deletion

PincodeKart retains personal data only for as long as it is reasonably necessary to fulfill the purposes for which it was collected.

Personal data may be retained for the following purposes:

• Completion of orders, deliveries, and after-sales support
• Compliance with applicable legal, regulatory, accounting, or audit requirements

User Rights

Users may request deletion of their personal data through their account settings or by contacting customer support.

Certain data may be retained for a limited period in secure backups or archives where retention is required for legal, regulatory, or operational reasons. Such retained data is securely stored and restricted from active use until it is permanently deleted.

10. Legal Compliance

PincodeKart processes personal data in a manner consistent with applicable data protection and privacy requirements. Reasonable efforts are taken to ensure that personal data is collected, used, stored, and disclosed in a lawful and responsible manner.

11. User Consent

By voluntarily and knowingly accessing or using the PincodeKart platform, users provide their consent to the collection, use, and processing of their personal data in accordance with this Privacy Policy, and such consent shall be deemed to have been provided upon such usage.

Any data processing activities that require explicit, specific, or additional consent under applicable law shall be undertaken only where such consent is expressly provided by the user through clear and affirmative action.

12. User Rights and Data Control

Subject to applicable laws, users may exercise the following rights in relation to their personal data processed by PincodeKart:

• Access to personal data held about them
• Correction or updating of inaccurate or incomplete personal data
• Deletion of personal data, subject to applicable legal, regulatory, or contractual limitations

Requests to exercise these rights may be submitted through account settings or by contacting customer support and will be addressed in accordance with applicable laws.

13. Updates to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in legal requirements, business practices, or platform operations.

Users will be notified of material updates through:

• Notices published on the PincodeKart website or application
• Email communication sent to registered users, where applicable

Continued access to or use of the PincodeKart platform after such updates shall be deemed acceptance of the revised Privacy Policy.

14. Grievance Officer

In accordance with the provisions of the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, PincodeKart has appointed a Grievance Officer for the purpose of addressing customer grievances and complaints relating to the Platform and services offered thereon.

The contact details of the Grievance Officer are as follows:

• Name: Mr. Mahaveer Prasad Saini
• Designation: Grievance Officer
• Email: grievanceofficer@pincodekart.com
• Registered Office Address: IT Park, Plot No. H-23 & H-24, IT Park, RIICO Industrial Area, opposite to ARCGATE Children Park, Option 2, Transport Nagar, Mewar (Extn, Udaipur, Rajasthan 313003

15. Policy Ownership, Authority & Interpretive Control

This Privacy Policy has been formulated, reviewed, and maintained by the Compliance Office of AIVS PincodeKart Private Limited, under the supervision and responsibility of the designated Compliance Officer, Mr. Gaurav Choudhary, as part of the Company's internal governance, risk management, and regulatory compliance framework.

The exclusive authority for the approval, interpretation, clarification, implementation, administration, and enforcement of this Policy shall vest solely and irrevocably with the concerned designated person and the Company, whose determination, interpretation, or decision shall be final, binding, and conclusive for all purposes, subject only to mandatory provisions of applicable law.

The Company expressly reserves the unfettered right, at its sole discretion, to amend, modify, revise, update, suspend, or replace this Policy, in whole or in part, at any time, to reflect changes in legal or regulatory requirements, operational practices, technological systems, or business considerations, without the creation of any vested rights in favour of any Customer, Virtual Dukaandar, or third party.