This Manufacturer Agreement Policy defines the roles, responsibilities, rights, and obligations of manufacturers operating on PincodeKart’s platform. By participating as a manufacturer, you agree to adhere to the terms and conditions outlined in this policy, ensuring smooth operations, compliance with legal standards, and mutual growth.
Manufacturers must complete the registration process on PincodeKart by providing accurate and up-to-date business information. This includes: * Legal Documentation: Valid GST numbers, industry-specific licenses (e.g., FSSAI for food products, BIS for electronics, AYUSH or drug licenses for medical products), and other mandatory certifications. * Business Establishment Proof: Documents such as MSME registration, Certificate of Incorporation (for companies), or partnership deeds (for partnerships). Manufacturers are solely responsible for ensuring their products and operations comply with all applicable laws and regulations. Failure to maintain valid licenses or provide required documentation may result in account suspension or termination. Manufacturers must regularly update their profiles on PincodeKart, ensuring that product details, prices, stock levels, and certifications remain accurate. Any significant changes in business status, such as address updates or legal compliance, must be promptly communicated to PincodeKart.
Manufacturers are responsible for ensuring that all products meet the highest quality and safety standards. This includes: * Conducting rigorous internal quality checks before shipping products to Dukandars or customers. * Complying with all industry-specific safety standards and labeling requirements to ensure products are free from defects or hazards. * Adhering to packaging protocols to prevent damage during transit. Products must be securely packed and labeled with accurate information regarding contents, handling instructions, and expiration dates (if applicable). If defective or non-compliant products are identified, PincodeKart reserves the right to: * Penalize the manufacturer through fines or temporary account suspension. * Remove the product from the platform until the issue is resolved.
Manufacturers retain the right to set base prices for their products. However, PincodeKart reserves the authority to: * Add margins to cover operational costs such as marketing, technological infrastructure, and logistics support. * Adjust pricing to align with promotional activities or market trends, with prior consent from the manufacturer. A transparent pricing structure will be maintained, detailing the manufacturer’s base price, PincodeKart’s margin, and any additional charges. Payments to manufacturers will be disbursed within 7 days of successful delivery, after deducting applicable fees such as platform charges and transaction costs. Manufacturers must ensure competitive pricing that aligns with market trends. Overpricing or significant price fluctuations without valid reasons may result in reduced visibility on the platform.
Manufacturers are accountable for shipping products to assigned Dukandars for final delivery. Their responsibilities include: * Timely Dispatch: Ensuring products are dispatched within the agreed timelines to meet delivery schedules. * Shipping Costs: Bearing the costs of shipping products to Dukandars unless otherwise specified in the agreement. * Accurate Documentation: Providing proper shipping labels, invoices, and packing lists with each shipment. Manufacturers must communicate promptly with Dukandars and PincodeKart in case of shipping delays or logistical challenges. Repeated delays or discrepancies may result in penalties or performance reviews.
Manufacturers are fully liable for defective products, discrepancies in order fulfillment, or returns due to quality issues. Responsibilities include: * Accepting Returns: Facilitating return requests through PincodeKart’s customer service system. * Providing Replacements or Refunds: Replacing defective products or issuing refunds promptly, with no additional cost to the customer. * Covering Costs: Bearing all costs associated with returns, replacements, and shipping fees. Manufacturers failing to resolve return or replacement requests within the stipulated timeline may face penalties or temporary suspension.
Manufacturers must ensure that all products listed on PincodeKart comply with intellectual property laws. This includes avoiding any infringement on third-party trademarks, copyrights, or patents. Products found violating IP rights will be removed immediately, and the manufacturer may face penalties or legal action. Manufacturers are required to submit documentation verifying their ownership of intellectual property or valid licensing agreements, as applicable. PincodeKart reserves the right to conduct periodic reviews of listed products to ensure compliance.
Manufacturers are integral to ensuring customer satisfaction. Key responsibilities include: * Accurate Product Listings: Providing detailed, truthful descriptions and high- quality images for all products. * Responsive Issue Resolution: Addressing customer complaints or inquiries promptly through PincodeKart’s support channels. * Ensuring Product Consistency: Delivering products that match descriptions and meet customer expectations. Manufacturers with consistently high customer satisfaction ratings may gain access to special promotional opportunities, while those with recurring issues may face performance reviews.
PincodeKart evaluates manufacturers based on: * Order Fulfillment Rates: Ensuring timely and accurate dispatch of orders. * Return and Refund Rates: Minimizing returns due to defects or discrepancies. * Customer Feedback: Maintaining positive ratings and reviews from customers. Regular performance reviews will be conducted, and manufacturers failing to meet benchmarks may face reduced visibility on the platform or corrective action plans.
PincodeKart reserves the right to terminate agreements with manufacturers in cases of: * Policy Violations: Repeated failure to comply with platform standards or legal regulations. * Inactivity: Lack of engagement or product updates for an extended period (e.g., 30 days or more). * Customer Complaints: Persistent negative feedback or high return rates due to product quality issues. Prior to termination, manufacturers will receive written notice and an opportunity to address the concerns. All outstanding payments and obligations must be settled before account closure.
To foster mutual growth, PincodeKart offers manufacturers resources and opportunities for improvement, including: * Performance Insights: Detailed analytics on sales trends, customer preferences, and market dynamics. * Training and Support: Access to training modules on product presentation, packaging standards, and customer service best practices. * Promotional Activities: Participation in platform-wide marketing campaigns, featured product listings, and co-branded promotions. Regular collaboration ensures that manufacturers can optimize operations and maximize their potential on PincodeKart’s platform. By agreeing to this Manufacturer Agreement Policy, manufacturers confirm their understanding of and commitment to the terms and conditions outlined herein. This policy fosters a transparent, efficient, and collaborative relationship between manufacturers and PincodeKart, ensuring mutual success and customer satisfaction. For further inquiries, manufacturers are encouraged to contact PincodeKart’s support team.
