AIVS Pincodekart Private Limited - Manufacturer Agreement Policy

Legal Compliance:

Manufacturers are solely responsible for ensuring that their operations on PincodeKart's platform comply with all applicable laws, regulations, and licensing requirements. Failure to maintain valid licenses, permits, or provide mandatory documentation may lead to account suspension or permanent termination without prior notice.

Platform Discretion:

PincodeKart reserves the absolute right to review, approve, reject, or suspend any Manufacturer application or existing account at its sole discretion, without the obligation to provide specific reasons at all times.

PincodeKart will evaluate the applicant's capabilities, products, licenses including logistics arrangements, order handling efficiency, and customer service standards. An approval or rejection decision will be communicated within 30 business days of application submission.

Profile and Information Updates:

Manufacturers must ensure their profile details on PincodeKart are accurate, complete, and up to date at all times. Any material changes in business status, including but not limited to address modifications, ownership changes, or alterations in legal compliance, must be promptly reported to PincodeKart to avoid service interruptions.

Note: The Aadhaar address, name, pincode, and all provided documents must match exactly. Applications will only be accepted for the pincode mentioned on Aadhaar, and any discrepancies in documentation may lead to rejection.

Compliance with Quality Standards:

• Maintain at least 90% positive customer feedback ratings.
• Ensure timely and reliable delivery of all confirmed orders.
• Keep the order cancellation or return rate below 5%.

Use of PincodeKart Branding & Trademarks

• Manufacturers must not misuse or alter PincodeKart's brand name, logo, or registered trademarks without prior written approval from PincodeKart.
• Any promotional materials, advertisements (online or offline), or public communications using the PincodeKart name or logo must be pre-approved by the platform.
• Unauthorized or misleading use of PincodeKart's brand identity may lead to penalties, suspension, or permanent termination of the Manufacturer Account.

Advertising and Promotional Content Guidelines

Manufacturers may market their products but must strictly follow the guidelines below:

Penalties for Marketing Violations

Depending on the severity of the violation, PincodeKart may take the following actions:

• First Violation: Written warning with a request for immediate removal of non-compliant content.
• Second Violation: Temporary suspension of marketing and advertising privileges on the platform.
• Third Violation: Permanent ban on promotional activities or termination of the Manufacturer's account.
• Severe Violations (fraud, deliberate false advertising, brand misuse): May result in legal proceedings, financial penalties, and permanent blacklisting from PincodeKart's platform.

Revenue Sharing and Commission Structure

• No Onboarding Charges: PincodeKart does not charge any listing fees or platform onboarding fees to manufacturers for registering and listing their products on the platform. (This is for a limited period of time.)
• PincodeKart charges a percentage-based commission per sale (ranging from 3% to 8%), depending on the product category.
• This commission covers platform services, technology infrastructure, marketing support, and operational costs.
• Revenue from each transaction is distributed as follows:
  • Manufacturer Share: Paid to the manufacturer as per agreed commercial terms.
  • Virtual Dukaandar Share: Credited to the Virtual Dukaandar's account after deducting PincodeKart's commission and applicable fees.
  • PincodeKart Commission: Minimal amount retained by the platform to cover service and operational expenses.

Payment Cycle and Settlements

• A manufacturer can withdraw their earning after 24 hours - 7 working days of successful delivery.
• A minimum payout threshold (currently INR 500) must be met for settlement to be processed.
• Payments may be withheld or delayed under the following circumstances:
  • Policy violations or breach of this Agreement.
  • Pending disputes related to customer complaints or order quality issues.
  • Chargebacks or refund-related investigations.

Security Deposit

• Security deposit of 10% will be withheld from each order's profit as a safeguard against:
  • Sudden discontinuation of Manufacturer operations, or
  • Non-performance or repeated failure to fulfill duties as per this Agreement.
• The maximum amount of security deposit will be 1 Lakh Rupees.
• The withheld security amount will be refunded to the Manufacturer upon formal account closure, provided all dues are cleared and closure formalities are successfully completed.

Timely Order Processing

• Manufacturers must dispatch all confirmed orders within 24 hours of receiving them on the PincodeKart platform.
• Any unjustified delays beyond the 24-hour window may lead to penalties, suspension, or loss of selling privileges.
• Repeated late dispatches impacting customer experience may result in account review or termination.

Accurate Listing and Stock Management

• Manufacturers must ensure that all product listings are accurate and updated in real time, including stock availability, pricing, and product descriptions.
• In case of out-of-stock items, the listing must be immediately disabled or marked unavailable to avoid order failures.
• Failure to update stock levels leading to order cancellations or delays due to unavailability will attract monetary penalties and may negatively impact seller ratings.

Non-Fulfillment of Orders and Delayed Shipments

Manufacturers with a delayed or failed delivery rate exceeding 5% of total monthly orders may face the following actions:

• Monetary penalties,
• Temporary suspension of account privileges, or
• Permanent removal from the PincodeKart platform.

Penalties for Stock-Related Order Cancellations

If an order is canceled due to unavailability of stock after confirmation, the manufacturer will be subject to:

• A financial penalty per canceled order,
• A negative impact on their performance score, and
• Possible restriction of future order allocations until processes are improved.

Return & Replacement Policy

• Customers must be given the right to return or replacement immediately during the open-box inspection at the time of delivery (applicable categories only).
• In case of any conflict during the time of delivery, Virtual Dukaandar can submit proof within 7 days and PincodeKart will make any further decision.
• If a customer refuses open-box delivery and later requests a return, such a request will not be entertained.
• Returns will only be accepted if the delivered product meets any of the following conditions:
  • The product is mismatched,
  • The product is defective or damaged,
  • The product is not as described on the platform,
  • The wrong product was delivered to the customer.
• Non-returnable categories: Certain products, including but not limited to perishable goods, personalized/custom-made items, or hygiene-sensitive products, are not eligible for returns under any circumstances. Here is the complete list of products that cannot be returned - Non-Returnable Products – PincodeKart

Return Processing & Responsibilities

Replacement Eligibility:

• A replacement request is valid only if:
  • A mismatched product was delivered,
  • The size is incorrect, or
  • The product quality does not match the description or imageson the platform.
• Customers must raise a replacement request within 36 hours of delivery to be eligible for processing. (On applicable Categories)

Defective & Counterfeit Products

• Manufacturers are strictly prohibited from promoting, or selling counterfeit or knowingly defective products on PincodeKart.
• Any violation of this policy may result in:
  • A monetary penalty of up to INR 10,000 per violation, and
  • Permanent blacklisting and account termination in case of repeated or severe offenses.
  • Payment hold and security deposit can be withheld
• PincodeKart reserves the right to take legal action against a manufacturer found deliberately engaging in fraudulent product listings or repeated non-compliance with quality standards.

Manufacturer Performance Metrics

Manufacturers are required to achieve and maintain the following benchmarks:

• Customer Satisfaction Rate: Minimum 95% positive feedback.
• Return Rate: Must remain below 5% of total monthly orders.
• Average Customer Rating: Minimum 4 stars or equivalent platform rating.
• Late Shipments: Must not exceed 3% of total dispatched orders per month. If exceeded, warning will be given.

Failure to meet these performance standards may affect the Manufacturer's eligibility for continued operations.

Monthly Reviews and Scorecard

• PincodeKart conducts monthly performance evaluations for each Manufacturer's based on predefined metrics such as order accuracy, delivery timelines, customer feedback, and policy compliance.
• Underperforming Manufacturers will receive:
  • A formal warning for the first performance breach.
  • A temporary suspension or limitation of account privileges if poor performance continues.
  • Termination of accounts in cases of persistent or severe underperformance.
• PincodeKart reserves the right to adjust benchmarks or introduce new performance parameters as needed to maintain platform quality and customer satisfaction.

Grounds for Account Termination

An account may be terminated under, but not limited to, the following circumstances:

• Non-Compliance with Platform Policies: Repeated failure to adhere to the terms of this Agreement, operational guidelines, or platform rules.
• Excessive Customer Complaints: Receiving 10% verified complaints within a 3-month period, indicating poor service quality or customer dissatisfaction.
• Inactivity: No sales activity or order fulfillment for more than 1-5 consecutive days without prior notification or valid reason provided to PincodeKart.
• Fraudulent or Malicious Activities, including but not limited to:
  • Creation of fake or self-placed orders to manipulate sales records.
  • Fabricating or incentivizing reviews and ratings for misleading reputation building.
  • Price manipulation or unauthorized discount schemes that violate platform rules or affect market fairness.

Consequences of Termination

• Immediate Deactivation: The Manufacturer account will be suspended or permanently disabled, halting all access to PincodeKart services.
• Withholding of Payouts: Pending earnings or settlements may be withheld for up to 90 days to cover ongoing disputes, chargebacks, penalties, or claims raised by customers or manufacturers.
• Legal Action: Severe or deliberate violations, fraudulent activities, or brand misuse may lead to civil or criminal legal proceedings, financial penalties, and permanent blacklisting from PincodeKart's platform.

Copyright & Trademark Guidelines

• Unauthorized use of any third-party trademarks, brand names, logos, copyrighted material, or proprietary content in product listings, advertisements, or promotional materials is strictly prohibited.
• Manufacturers must ensure that all product images, descriptions, and marketing materials used on PincodeKart are original, licensed, or authorized for use.
• Any unauthorized use of intellectual property that results in copyright infringement, trademark violations, or brand misuse will be the sole responsibility of the Manufacturer, including all legal liabilities, claims, and damages arising therefrom.
• PincodeKart reserves the right to remove infringing listings, suspend accounts, or permanently terminate services for repeated violations of intellectual property rights.

Manufacturer Training and Support

• PincodeKart will provide regular training sessions focused on sales strategies, customer service excellence, operational best practices, and compliance with platform policies.
• Manufacturers are strongly encouraged to actively participate in workshops, webinars, and platform enhancement programs to improve their performance and expand their business potential.
• Dedicated support channels will be available to assist Manufacturers with operational queries, technical issues, or compliance-related concerns.

Policy Updates and Manufacturer Involvement

• PincodeKart reserves the right to review and update its policies periodically to reflect evolving legal requirements, operational improvements, or market conditions.
• Advance notice will be provided to all manufacturers in case of major policy changes that may affect their operations.
• Feedback, suggestions, and improvement recommendations from Manufacturer will be considered and, where feasible, implemented to enhance platform efficiency and partnership success.