Welcome to PincodeKart
Welcome to PincodeKart
AIVS PINCODEKART PVT LTD
Plot-804, Ratnawat Plaza, Hansa Palace Road,
Jain Mandir Rd, Sector 4, Ahead
Hiran Magri, Udaipur, Rajasthan - 313001
CIN Number : U47912RJ2024PTC098121
Contact No : +91 7357759249
Email : support@pincodekart.com
Last Updated: 10 February 2026
Users are advised to review this Policy periodically to stay informed of any updates or modifications. Continued access to or use of the PincodeKart Platform after the effective date of any revision shall be deemed acceptance of the revised Policy.
This Shipping & Delivery Policy ("Policy") governs the processes relating to the movement, handling, transportation, delivery, and return of orders placed by customers on the digital marketplace platform operated by PincodeKart, including its website, mobile application, and other associated digital interfaces (collectively, the ("Platform") ). All logistics-related activities associated with order fulfilment—including, but not limited to, order pickup from sellers or manufacturers, inter-city and inter-state transportation, hub-to-hub movement, last-mile delivery, Open Box Delivery (where applicable), handling of failed deliveries, Return-to-Origin (RTO), and reverse logistics—are operationally executed by PincodeDak, acting in its capacity as a logistics and delivery service provider engaged for such purposes.
PincodeDak carries out logistics and delivery operations in accordance with its internal logistics policies, standard operating procedures (SOPs), operational manuals, and compliance frameworks, as updated from time to time, and endeavours to conduct such activities in accordance with applicable laws and regulations in India.
For clarity, PincodeKart operates strictly as a technology-enabled marketplace and platform facilitator. Its role is limited to enabling order placement, facilitating communication between users and sellers, and coordinating grievance redressal through the Platform. The physical handling, custody, transportation, and delivery of shipments, including transit and return movements, are carried out independently by PincodeDak and/or its authorised logistics partners, in accordance with applicable operational policies, until delivery is completed or the return process is concluded.
This Shipping & Delivery Policy governs logistics-related activities associated with the fulfilment of orders placed on the platform operated by PincodeKart. The scope of shipping services under this Policy includes, without limitation, pickup of products from manufacturer and/or seller locations, inter-hub and inter-city transportation, movement of shipments during transit, last-mile delivery to customers, Open Box Delivery for eligible products where such option is enabled, as well as Return-to-Origin (RTO) movements and reverse logistics for returned or undelivered shipments.
For clarity, PincodeKart functions solely as a technology-enabled marketplace and platform facilitator and does not ordinarily undertake the physical handling, storage, transportation, or delivery of goods. The execution of physical shipment handling, logistics operations, custody, and movement throughout the shipping lifecycle is carried out by PincodeDak and/or its authorised logistics and delivery partners, in accordance with applicable Logistics Policies, Standard Operating Procedures (SOPs), and operational frameworks.
PincodeKart's responsibility, if any, is limited only to the extent expressly agreed between the relevant parties through the Platform. Subject to applicable policies, the risks, responsibilities, and consequences associated with shipping, delivery, delay, non-delivery, or return of products primarily rest with the concerned seller, logistics service provider, and/or users, as applicable.
Subject to the terms of this Policy, orders placed on the platform operated by PincodeKart are ordinarily delivered within an estimated period of three (3) to ten (10) business days from the date of order confirmation, under normal operating conditions. The indicated delivery timelines are approximate and non-binding, and may vary based on factors including, without limitation, delivery location serviceability, distance and routing, timely dispatch and readiness of the seller or manufacturer, logistics capacity, and prevailing operational conditions.
Delivery timelines may be affected or extended due to circumstances beyond reasonable control, including adverse weather conditions, natural calamities, force majeure events, governmental or regulatory actions, strikes, lockdowns, transportation disruptions, or other unforeseen logistical or operational constraints. Accordingly, delivery timelines displayed on the Platform are indicative only and shall not be construed as guaranteed delivery commitments.
To the maximum extent permitted, PincodeKart disclaims responsibility and liability for delays or non-delivery arising from such circumstances or from acts or omissions of sellers, manufacturers, logistics partners, or customers, and any review of such instances shall be undertaken in accordance with applicable policies and available operational records.
Sellers and Manufacturers listing products on the platform operated by PincodeKart are solely responsible for ensuring timely order readiness, proper packaging, and accurate dispatch-related updates in accordance with the operational guidelines communicated from time to time. All products must be packed with due care and in compliance with prescribed packaging standards and specifications so as to reasonably safeguard the products during handling and transit.
Upon order confirmation, Sellers and Manufacturers are required to update the order status as ("Ready to Pick-Up (RTP)") within the timelines notified through the Platform. Logistics pickup is initiated only after the RTP status is duly updated. Thereafter, the shipment is collected through logistics operations managed by PincodeDak and transported to the designated Mini Hub or distribution hub, as applicable, in accordance with internal routing, serviceability, and operational norms.
The Mini Hub functions as an authorised logistics handling and transfer point under PincodeDak's operational framework. Shipments received at the Mini Hub are scanned, processed, and prepared for last-mile delivery. Subsequently, shipments may be assigned to authorised Virtual Dukaandars or delivery partners for last-mile delivery to customers, subject to applicable delivery procedures, including customer verification and OTP confirmation.
Where delays, disruptions, damage, loss, or delivery failures are attributable to seller-side factors—including delayed or incomplete packing, incorrect or delayed RTP updates, or use of inadequate, unsafe, or non-compliant packaging—such instances shall be assessed as Seller or Manufacturer responsibility for operational, review, and cost attribution purposes. Determination of responsibility shall be based on system records, pickup scans, hub-level documentation, and applicable internal policies, and PincodeKart shall not be liable for consequences arising from such seller-side non-compliance.
Last-mile delivery of orders placed on the PincodeKart Platform is undertaken through authorised delivery personnel, including Virtual Dukaandars, using delivery workflows enabled on the Platform. Such delivery activities are operationally coordinated through the logistics network, routing systems, and distribution infrastructure managed by PincodeDak.
All logistics handling prior to last-mile delivery, including movement through Mini Hubs, District Hubs, and State Hubs, is carried out within the logistics framework operated by PincodeDak, in accordance with its internal logistics policies, routing norms, and standard operating procedures.
A delivery attempt is ordinarily treated as completed upon system-enabled delivery confirmation, which may include customer verification mechanisms such as One-Time Password (OTP) authentication or other confirmation methods enabled on the Platform. Such confirmation is relied upon for recording proof of delivery and maintaining transaction and delivery records. Where delivery confirmation is incomplete, disputed, or unavailable, the matter is assessed in accordance with applicable policies, system records, scan logs, and operational review procedures, without creating any automatic presumption of liability on the Platform.
Open Box Delivery is offered as a delivery feature on the PincodeKart Platform to allow customers to visually verify the product at the time of delivery and confirm that the item received corresponds with the order placed, prior to providing delivery confirmation.
Under the Open Box Delivery process, customers are permitted to conduct a limited visual inspection of the product at the delivery location. Such inspection is restricted to identifying apparent physical damage, delivery of an incorrect product, or absence of visible components or accessories. The inspection does not include functional testing, installation, prolonged handling, or performance evaluation of the product.
As part of the Open Box Delivery process, the authorised delivery personnel or Virtual Dukaandar may record video documentation of the delivery and inspection, in accordance with applicable operational guidelines and Virtual Dukaandar policies, for purposes including delivery verification, record maintenance, and dispute review.
Upon completion of the inspection, if the customer shares the One-Time Password (OTP) and confirms acceptance, the shipment is ordinarily deemed to have been delivered in satisfactory condition for logistics completion and record purposes. Any concerns raised thereafter are addressed strictly in accordance with the applicable seller return, replacement, or manufacturer warranty policies.
Where a return is initiated at the time of Open Box Delivery due to visible issues identified during inspection, any refund, replacement, or further resolution shall be processed as per the concerned seller's return policy and applicable platform procedures.
The Open Box Delivery process, including inspection, customer acknowledgment, documentation, and handling of acceptance or return, is conducted in accordance with PincodeDak's Logistics Policy and Standard Operating Procedures (SOPs). Records generated during this process, including video recordings where available, may be relied upon for operational assessment and dispute resolution, subject to applicable policies.
By availing Open Box Delivery, users acknowledge and agree that inspection is limited to visual verification of physical condition and components only, and does not include testing the functionality of the product. These terms form an integral part of PincodeKart's Terms of Use and shall be read in conjunction therewith.
A delivery attempt may be deemed unsuccessful due to circumstances including, without limitation, the unavailability of the customer at the delivery location, non-completion or refusal of One-Time Password (OTP) verification, provision of an incorrect or incomplete delivery address, failure of digital or cash payment at the time of delivery, or any other customer-side impediment preventing completion of delivery. Such instances are treated as delivery exceptions and shall not be considered as successful delivery.
Where delivery cannot be completed for the above reasons, the shipment may be returned to its point of origin through the applicable Return to Origin (RTO) or reverse logistics process, in accordance with prescribed operational guidelines and logistics procedures. Responsibility, cost attribution, and settlement relating to RTO movements, including logistics charges or related adjustments, are determined after review of system records, delivery attempt logs, hub-level documentation, and other available operational data. Such determination may take into account factors attributable to the Seller or Manufacturer, the customer, or logistics operations, as applicable, and is carried out in accordance with internal operational and reconciliation policies.
Return shipments arising from delivery exceptions, customer-initiated returns, or operational requirements are processed through the applicable logistics framework in accordance with prescribed return-handling procedures and operational guidelines. Such shipments are required to be duly scanned, recorded, and system-updated at each stage of return movement and deposited at designated hubs, mini-hubs, or authorised collection points within the timelines communicated under applicable procedures.
Returned shipments are required to remain strictly within the authorised logistics custody framework to ensure traceability, security, and preservation of product integrity. Retention, storage, or handling of return shipments at personal, residential, or unauthorised locations, including overnight holding outside designated facilities, is not permitted except where expressly approved under applicable operational instructions.
Any loss, damage, misplacement, or delay arising during the return process is assessed based on system records, scan data, delivery logs, and other available operational documentation. Responsibility, where identified, is determined in accordance with applicable policies, contractual arrangements, and internal review mechanisms, and shall be final for operational and settlement purposes.
Sellers and Manufacturers listing and supplying products through the platform operated by PincodeKart are responsible for ensuring that all products are packaged with due care and in strict accordance with the packaging standards, specifications, and guidelines communicated from time to time. Such packaging is intended to reasonably protect the products against damage during handling, transportation, and delivery under normal transit conditions.
Where any damage to a shipment is observed, and such damage appears, upon preliminary or subsequent review, to be attributable to inadequate packaging, improper sealing, insufficient cushioning, or non-compliance with prescribed packaging requirements, the shipment may be assessed as involving Seller-side packaging deficiencies. Such assessment may be undertaken irrespective of whether the damage is detected at the time of pickup, during transit, or upon delivery, based on review of packaging condition at pickup, scan records, transit documentation, and other available operational data.
Determination of responsibility, where applicable, is carried out through internal review mechanisms in accordance with applicable policies, operational records, and contractual arrangements, and such determination is used for operational reconciliation, cost attribution, corrective action, and quality improvement purposes.
In connection with logistics, delivery, return, and related operational activities, PincodeKart and/or its engaged logistics partners may generate and maintain system-based and operational records. Such records may include, without limitation, pickup and delivery scan logs, timestamps, routing and handover data, One-Time Password (OTP) verification records, geolocation data, and photographic or video recordings where enabled in accordance with applicable operational guidelines. These records are maintained for operational tracking, audit, reconciliation, and dispute review purposes.
Unless demonstrated otherwise through clear and verifiable evidence, such records shall be treated as prima facie indicators of logistics events, delivery attempts, and shipment status. In the event of any query, discrepancy, claim, or dispute relating to shipment handling, delivery, return, loss, or delay, PincodeKart may rely on such records for internal assessment and determination in accordance with applicable policies, agreements, and operational review mechanisms.
The existence or reference to such records shall not be construed as an admission of liability or responsibility on the part of PincodeKart. PincodeKart does not warrant the availability, accuracy, completeness, or retention of any specific record for any particular duration and shall not be liable for any claim arising solely due to the absence, unavailability, or corruption of such records, to the extent permissible under applicable law.
PincodeDak performs logistics and delivery-related functions solely in its capacity as an independent logistics service provider. Its responsibilities are limited to the physical movement, handling, and delivery of shipments in accordance with applicable Logistics Policies, operational guidelines, and Standard Operating Procedures (SOPs). The scope of such logistics services does not ordinarily extend to the manufacture, quality, performance, warranty, pricing, or other commercial attributes of the products being transported.
Accordingly, matters relating to product quality, defects, warranties, pricing, refunds, replacements, or other commercial decisions are governed by the applicable policies of the platform and/or the concerned Seller or Manufacturer and do not fall within the scope of logistics operations.
PincodeKart operates as a technology-enabled marketplace facilitator and facilitates order placement, communication, and grievance coordination between users and sellers. PincodeKart does not ordinarily exercise direct control over the physical execution of logistics or custody of goods during transit and, to the extent permitted by law, shall not be responsible for delays, non-delivery, or losses arising from factors beyond its reasonable operational control. Such factors may include, without limitation, acts or omissions of Sellers or Manufacturers, force majeure events, regulatory restrictions, incorrect or incomplete customer information, customer refusal or unavailability, or failure to complete delivery verification processes.
This Shipping & Delivery Policy shall be governed by and construed in accordance with the laws of India. Subject to applicable statutory rights and mandatory legal provisions, any dispute, claim, or proceeding arising out of or in connection with this Policy, including its interpretation, implementation, or enforcement, shall be subject to the exclusive jurisdiction of the competent courts at Udaipur, Rajasthan, India.
For clarity and transparency, all shipping, delivery, Return-to-Origin (RTO), and reverse logistics activities in relation to orders placed on the Platform are carried out in accordance with the applicable logistics policies, operational frameworks, and Standard Operating Procedures (SOPs), as implemented and updated from time to time.
PincodeKart undertakes logistics planning, coordination, and oversight through its internal logistics framework. However, the physical handling, custody, transportation, and movement of goods during transit, including last-mile delivery, are executed through designated logistics arrangements and independent delivery personnel engaged for such purposes. Accordingly, PincodeKart does not ordinarily exercise direct control over, nor assume responsibility for, the physical execution of transit or last-mile delivery, except to the limited extent expressly agreed in writing or required under applicable law.
Without prejudice to the foregoing, PincodeKart shall not be liable for any loss, damage, delay, misdelivery, non-delivery, or deficiency arising during or in connection with transit or last-mile delivery, or due to any act or omission of independent delivery personnel, except where such liability cannot be excluded under applicable law.
PincodeKart has designated a Grievance Officer solely for the purpose of receiving and addressing customer grievances relating to the use of the Platform and services facilitated thereon, in accordance with applicable legal requirements. The appointment of a Grievance Officer shall not be construed as an admission of liability or responsibility for any act, omission, product, or service of third-party sellers, manufacturers, or delivery personnel.
The contact details of the Grievance Officer are as follows:
This Shipping & Delivery Policy has been formulated, reviewed, and maintained by the Compliance Office of AIVS PincodeKart Private Limited, under the supervision and responsibility of the designated Compliance Officer, Mr. Gaurav Choudhary, as part of the Company's internal governance, risk management, and regulatory compliance framework.
The exclusive authority for the approval, interpretation, clarification, implementation, administration, and enforcement of this Policy shall vest solely and irrevocably with the concerned designated person and the Company, whose determination, interpretation, or decision shall be final, binding, and conclusive for all purposes, subject only to mandatory provisions of applicable law.
The Company expressly reserves the unfettered right, at its sole discretion, to amend, modify, revise, update, suspend, or replace this Policy, in whole or in part, at any time, to reflect changes in legal or regulatory requirements, operational practices, technological systems, or business considerations, without the creation of any vested rights in favour of any Customer, Virtual Dukaandar, Manufacturer, or third party.