Privacy Policy – PincodeKart App

Last Updated: 04 August 2025

PincodeKart ("we", "our", or "us") respects your privacy and complies with Google Play Developer Program Policies, applicable data protection laws, and consumer regulations. This policy explains how we collect, use, share, and safeguard your information when you use our app.

1. Data Collection

• Personal Information: Name, phone number, email, shipping address
• Location Data: For showing nearby sellers and deliveries
• Camera Access: Barcode scanning or image uploads (optional)
• Payment Data: Processed securely via third-party gateways
• Device Info: App usage logs, crash reports, analytics

We do not collect unnecessary permissions or background data without user consent.

2. Data Usage

Your data is used for:

• Account registration and secure login
• Placing and processing orders
• Delivering products to your location
• Sending order updates and push notifications
• Providing customer support
• Legal compliance (fraud prevention, tax purposes)
• Improving app performance and user experience

3. Data Sharing

We only share your data with:

• Delivery Partners (Dukaandars): To fulfill orders
• Payment Processors: To handle transactions securely
• Third-party Service Providers: For analytics, ads (with consent), and support
• Legal Authorities: When required by law

We never sell your data to third parties.

4. User Rights and Controls

• Access, edit, or delete your data anytime
• Opt out of marketing communications
• Manage location and camera permissions in your device settings
• Request account deletion by contacting our support team

5. Data Security

• We use encryption, firewalls, and secure servers to protect data
• Payment information is never stored on our servers
• Regular audits are conducted to detect and prevent unauthorized access

6. Data Retention

Data is retained only as long as necessary to:

• Fulfill transactions
• Provide after-sales service
• Meet legal obligations

Deleted data is permanently erased unless retention is required by law.

7. Restricted Content & Legal Compliance (Google Play Requirements)

PincodeKart does not allow:

• Child Endangerment: The app is for users 13 years or older only. We do not knowingly collect data from minors
• Illegal Activities: No products or services violating laws are listed
• Harmful or Inappropriate Content: No explicit, violent, or hateful content
• Real-Money Gambling or Betting: Not offered or supported
• Health or Financial Misuse: No unauthorized services
• Impersonation or Misrepresentation: Misleading users is prohibited

Any violation results in immediate suspension or removal from the platform.

8. User-Generated Content Policy

Users may post reviews or feedback. To maintain a safe environment:

• No harmful, misleading, or illegal content is allowed
• We reserve the right to remove such content and suspend violators

9. Permissions Disclosure

Our app requests the following permissions:

• Location: To enable accurate deliveries and show nearby sellers
• Camera: For barcode scanning or uploading product images
• Notifications: To send real-time order updates

Permissions are optional, and you may disable them in device settings. Some features may not function without them.

10. Third-Party SDKs and Ads

We may use trusted third-party SDKs for:

• Analytics (to improve performance)
• Ads (optional, non-intrusive, family-safe)
• Payment processing

All third parties comply with Google Play Developer Policies and data protection regulations.

11. Malware, Spam, and Safety

• Our app is free from malware, viruses, or harmful code
• We do not engage in spammy practices or unauthorized system function imitation
• Any suspicious activity is reported and blocked immediately

12. Changes to This Policy

We may update this Privacy Policy occasionally. Users will be informed via:

• In-app notifications
• Email alerts (if registered)

Continued use of the app after changes means acceptance of the updated policy.